Motor Claims Specialist (Own Damage) | Kuala Lumpur, MY

Allianz; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

Allianz is seeking a Motor Claim Specialist - Own Damage to join their claims team in Kuala Lumpur. This role involves managing motor claims, ensuring compliance, and collaborating with various stakeholders to enhance customer experience. The ideal candidate will have extensive experience in motor claims handling and a strong understanding of insurance policies in Malaysia and Singapore.

Qualifications

• Minimum of 7 years of experience in motor claims handling.
• Strong knowledge of motor insurance policies and regulations in Malaysia and Singapore.
• Open-minded and adaptable to change.

Responsibilities

• Conduct thorough investigations of claims and assess liabilities.
• Review claim trends and implement corrective actions.
• Coordinate with external stakeholders for smooth claim settlements.

Skills

Analytical skills

Negotiation skills

Communication skills

Problem-solving

Detail-oriented

Organizational skills

Proficiency in Microsoft Office

Education

Recognized degree or diploma

Certification in Basic Insurance Concepts and Principles (BCP)

Certification in Personal General Insurance (PGI)

Certification in Commercial General Insurance (ComGl)

Job description

Allianz Services is part of Allianz Group, one of the world's leading insurers and asset managers, operating as a unified business segment through various subsidiaries. The company has service delivery operations in Romania, India, Mauritius, and Morocco, and consulting hubs in Germany, USA, Italy, France, and Singapore, with nearly 6,000 employees worldwide.

Job Description

The Motor Claim Specialist - Own Damage will be a key member of the claims team, responsible for managing all motor claims related to own damage for Allianz entities. The role involves supporting the entire process of own damage claims within the motor claims function, aiming to promote sustainable growth and profitability for the company.

Objectives & Key Performance Indicators

• Collaborate with Distribution, Product, Underwriting, and other internal stakeholders to ensure alignment on coverage, policy intent, and wording.
• Achieve annual claims savings and loss ratio targets set by the entities.
• Manage claims effectively, including compliance with protocols, reserving, and overseeing service providers.
• Maintain optimal turnaround times and service levels to ensure positive customer claims experiences.

Key Responsibilities

• Conduct thorough investigations of claims, assess liabilities, and collaborate with legal professionals as needed to ensure healthy loss ratios.
• Review and analyze claim trends and performance metrics regularly, identifying areas for improvement and implementing corrective actions.
• Serve as the point of contact for escalated claim issues, resolving disputes and negotiating settlements effectively.
• Coordinate with external stakeholders, including customers, repair workshops, and motor surveyors, to facilitate smooth claim settlements.
• Align with internal teams such as product, underwriting, and distribution to ensure consistent coverage and policy interpretation.
• Contribute to continuous process improvements in claims management by staying updated on industry trends, legal changes, and best practices.
• Ensure claims handling meets customer service standards, maintaining good turnaround times and service levels.

Qualifications and Skills

• Recognized degree or diploma.
• Certification in Basic Insurance Concepts and Principles (BCP), Personal General Insurance (PGI), and Commercial General Insurance (ComGl) from the Singapore College of Insurance.
• Minimum of 7 years of experience in motor claims handling, focusing on own damage claims within the Malaysian or Singaporean insurance markets.
• Proficiency in Microsoft Office and other relevant technology applications.
• Strong knowledge of motor insurance policies, regulations, and industry practices in Malaysia and Singapore.
• Excellent analytical, negotiation, and communication skills.
• Detail-oriented, organized, and capable of problem-solving.
• Open-minded, proactive, adaptable to change, and able to work under pressure.

At Allianz, we value diversity and are committed to creating an inclusive environment. We welcome applications from all backgrounds, regardless of ethnicity, age, gender, nationality, religion, disability, or sexual orientation.

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