Mortgage Specialist, Subang Jaya

HSBC Bank Malaysia Berhad; Subang Jaya; On-site; MYR 30,000 - 60,000; Full time

Job summary

Ein etabliertes internationales Unternehmen sucht einen engagierten Mortgage Specialist, der die Hypothekenabteilung leitet und das Wachstum des Unternehmens fördert. In dieser Rolle sind Sie verantwortlich für den Ausbau des Hypothekengeschäfts, die Pflege von Kundenbeziehungen und die Erfüllung von Verkaufszielen. Sie arbeiten eng mit anderen Bankmitarbeitern zusammen, um sicherzustellen, dass die Bedürfnisse der Kunden effektiv erfüllt werden. Diese spannende Position bietet die Möglichkeit, in einem dynamischen Umfeld zu arbeiten und zur Erreichung der Unternehmensziele beizutragen.

Benefits

Wellness-Einrichtungen

Zahn- und Augenleistungen

Wettbewerbsfähige Elternzeit

Medizinische Versicherung

Qualifications

• Mindestens 1-3 Jahre Erfahrung mit Hypothekenprodukten in Banken oder Finanzinstituten.
• Proven ability in customer relationship management.

Responsibilities

• Wachstum des Hypothekengeschäfts und Cross-Selling von Retail Banking Produkten.
• Sicherstellen eines hohen Standards an Verkaufs- und Servicelevels.

Skills

Kundenbeziehungsmanagement

Verkaufskompetenz

Finanzanalyse

Interpersonelle Kommunikation

Education

SPM

Job description

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In International Wealth and Personal Banking, we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking, Insurance, and Chief Operating Office.

We are currently seeking ambitious individuals to join our Wealth and Personal Banking (WPB) team in the role of Mortgage Specialist working together with colleagues to display HSBC Values and achieve Vision to become the world’s leading international Bank.

Responsible to grow the Mortgage business, cross-sell retail banking products, and refer potential Premier customers to Premier Relationship Banker or Managers.

Consistently meet individual performance expectations and strive to achieve the highest sales performance.

To lead the Personal Banking proposition to ensure opportunities are identified and customer needs are met effectively, maximising all available resources.

To ensure the growth of customer portfolio by generating mortgage business and referring Premier and Wealth needs to the branch.

The job holder will work closely with the branch Primary Banker, Premier Relationship Banker, and Managers to ensure continuous inward referrals for mortgage needs.

To ensure high standards of sales and service levels are met by providing excellent customer engagement and experience journey as per the bank’s standard.

To ensure all customers' information is acquired, updated, stored, and maintained accurately.

To ensure the requirements of the Sales Quality Standards are met by minimizing errors and breaches.

To ensure all operational procedures are maintained within stipulated guidelines/regulations, audit requirements, compliance, and other procedure manuals pertaining to the job.

Qualifications - External

A minimum requirement of SPM is needed for this role.

At least 1-3 years of experience in mortgage products in banks or financial institutions is required.

Proven ability in customer relationship management.

Ability to analyze financial priorities and influence customers to take appropriate action to meet their needs.

A broad knowledge of financial planning and defining customer needs.

An understanding of the needs of the mass affluent customer segment in general.

A full understanding of referral processes.

An understanding of the Mortgage, Advance, and Premier Propositions.

Excellent sales management skills and excellent understanding of customer needs.

Customer-driven with a strong focus on quality of service.

Strong interpersonal communication skills.

A Proficient in English and the local language.

Attain appropriate professional and regulatory qualifications as required by market.

Only Malaysians are encouraged to apply.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritized.

Opening up a world of opportunity.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected, and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Bank Malaysia Berhad

How do your skills match this job?

How do your skills match this job?

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Your application will include the following questions:

• Do you have experience in a sales role? How many years of sales management experience do you have? What's your expected monthly basic salary?
• Which of the following types of qualifications do you have? How many years' experience do you have as a Mortgage Specialist?

HSBC Bank Malaysia is the largest international bank in Malaysia, with over 54 branches across the country, offering services from Conventional to Islamic banking facilities covering personal financing and wealth management.

Since opening its doors back in 1884, HSBC has pioneered the banking industry by introducing Malaysia’s first ATM and launching the world’s first PC-based banking platform, Electronic Touch Banking and Hexagon.

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Perks and benefits include wellbeing amenities, miscellaneous allowances, dental, optical allowances, competitive paternity and maternity leaves, and industry-competitive medical insurance coverage.

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