Mortgage Specialist, Penang

Fewer than 40 applicants. You still have a chance!

Job Requirements

• Applicable to Malaysian only
• A minimum of SPM qualification is required
• Preferred 1-3 years of experience in mortgage products within banks or financial institutions
• Fresh graduates are welcome to apply
• Strong interpersonal communication skills in English and Bahasa Malaysia
• Proven ability in customer relationship management
• Ability to analyze financial priorities and influence customers to meet their needs
• Broad knowledge of financial planning and customer needs assessment
• Understanding of the needs of the mass affluent customer segment
• Knowledge of referral processes
• Understanding of Mortgage, Advance, and Premier propositions
• Excellent sales management skills and customer need understanding
• Customer-driven with a focus on service quality
• Attain professional and regulatory qualifications as required
• Responsible for growing the mortgage business, cross-selling retail banking products, and referring potential Premier customers
• Consistently meet individual performance targets and strive for high sales performance
• Lead the Personal Banking proposition to identify opportunities and meet customer needs effectively
• Grow customer portfolio through mortgage business and referrals to Premier and Wealth services
• Collaborate with branch Primary Banker, Premier Relationship Banker, and Managers for inward referrals
• Maintain high standards of sales and service levels, ensuring excellent customer engagement
• Accurately update and maintain customer information
• Meet Sales Quality Standards by minimizing errors and breaches
• Adhere to operational procedures, compliance, and audit requirements

Benefits

• EPF/SOCSO
• Medical Leave
• Medical insurance
• Fast-track career progression opportunities
• Training provided

Knowledge and Skills

• Knowledge of Mortgage Products
• Excellent Communication Skills
• Effective Presentation and Sales Skills

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