Mortgage Specialist

Alliance Bank Malaysia Berhad; Kuching; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a motivated sales professional to drive client prospecting for secured lending products. This role involves collaborating with various partners to enhance referrals and cross-sales, ensuring compliance with financial guidelines, and delivering exceptional customer service. The ideal candidate will be proactive in sourcing clients and providing valuable market intelligence to management. Join a dynamic team where your contributions will significantly impact the growth and success of the organization while adhering to high standards of professionalism.

Qualifications

• Strong ability to source and engage prospective clients.
• Knowledge of compliance and financial regulations.

Responsibilities

• Source clients for secured lending through business alliances.
• Ensure compliance with sales and financial regulations.
• Deliver excellent customer service and achieve high satisfaction scores.

Skills

Client Prospecting

Sales Collaboration

Customer Service

Compliance Knowledge

Market Intelligence

Education

Bachelor's Degree in Business or related field

Job description

Sales Prospecting

• Source prospective clients for secured lending products through business alliances such as lawyers, insurance agents, real estate agents, and other partners-in-sales.
• Collaborate and work alongside branches to improve referrals and cross-sales activities.
• Ensure adherence to responsible selling guidelines and structure proposed solutions that meet clients' financial needs.
• Ensure the accurate and timely completion of:
• End-to-end application processes
• Submission of sales and pipeline management reports
• Deliver excellent customer service and achieve satisfactory Net Promoter Score.
• Stay updated with product information, market changes, and provide market intelligence and customer feedback to management for appropriate actions.

Compliance & Standards

• Ensure self-compliance with Alliance Bank’s policies and procedures, sales compliance, KYC, AMLA guidelines, third-party confidentiality, credit control procedures, audit compliance, and BNM guidelines.
• Project a professional business image at all times through high standards of housekeeping and personal grooming.

Note: Job descriptions are subject to change at the discretion of management.