Mortgage Sales Specialist

Standard Chartered; Petaling Jaya; On-site; MYR 30,000 - 50,000; Full time

Job summary

A leading international bank is seeking a Business Development Executive for its Personal Banking Mortgages Team. This role involves driving mortgage sales by acquiring new customers and enhancing relationships, with a focus on delivering excellent customer experiences throughout the application process. Candidates should have sales experience and possess strong communication skills.

Benefits

Competitive salary and benefits

Core bank funding for retirement savings

Time-off including annual leave and parental leave

Flexible working options

Proactive wellbeing support

Continuous learning culture

Qualifications

• Minimum of one year of experience in sales, preferably in banking.
• Knowledge of mortgage products and the property market is an advantage.
• Possess a valid driving license as the role requires travelling.

Responsibilities

• Meet and surpass monthly mortgage sales targets.
• Identify and cultivate new business opportunities.
• Provide comprehensive financial advice.
• Establish strong relationships with customers.

Skills

Sales and negotiation skills

Communication skills

Interpersonal skills

Customer relationship management

Education

SPM (Passed)

Job description

Job Summary

The Business Development Executive is to join our Personal Banking Mortgages Team in Petaling Jaya Office, the job holder is responsible for driving mortgage sales growth by acquiring new customers and deepening relationships with existing clients, also to involves actively prospecting for potential customers, providing comprehensive financial advice, and ensuring a seamless customer experience throughout the mortgage application process.

About Wealth and Retail Banking

Wealth and Retail Banking (WRB) serves more than 11 million clients in many of the world’s fastest-growing markets. Our client continuum spans from Mass Retail to Affluent, including high-net worth clients served by our Private Bank. We leverage digital banking channels with a human touch to provide clients with differentiated products and services such as deposits, payments, financing, wealth management and personalised advice. We also support small business clients with their business banking needs.

Key Responsibilities:

• Consistently meet and surpass monthly mortgage sales targets, upsell other affluent products such as Mortgage Reducing Term Assurance (MRTA)andMortgage Level Term Assurance (MLTA)through effective sales strategies and customer engagement.
• Identify and cultivate new business opportunities by networking and generating leads to expand our customer base.
• Conduct thorough financial needs analyses to understand customer requirements and recommend the most suitable mortgage products.
• Establish and maintain strong, long-term relationships with customers, real estate agents, and developers to foster trust and loyalty.
• Stay informed about market trends and regulatory changes in the mortgage industry to provide accurate and up-to-date information to clients.
• Adhere to all bank policies and procedures related to mortgage sales and lending to ensure regulatory compliance and operational excellence.

Role Requirements

• Possess minimum SPM (Passed)
• Minimum of one years of experience in sales, preferably in the banking or financial industry.
• Strong sales and negotiation skills.
• Knowledge of mortgage products and the property market is an added advantage.
• Excellent communication and interpersonal skills.
• Ability to build strong customer relationships.
• Possess a valid driving license as the role requires travelling.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thingand are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle,continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together,we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter,we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance,with flexible and voluntary benefits available in some locations.
• Time-offincluding annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible workingoptions based around home and office locations, with flexible working patterns.
• Proactive wellbeing supportthrough Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning cultureto support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation,one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.