Monitoring Supervisor

SYNNEX; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in IT services is seeking a VMT Supervisor to oversee a team in Petaling Jaya. This role requires a proactive leader with analytical skills to manage daily performance, provide training, and deliver exceptional customer service. The ideal candidate will have a strong IT background and be proficient in Mandarin and English.

Benefits

Career Growth Programs

Health and Well-being Seminars

Diversity and Inclusion Initiatives

Qualifications

• 5-8 years of relevant experience.
• Proficient in Mandarin and English.
• IT background preferred.

Responsibilities

• Lead and motivate VMT team to achieve service levels.
• Provide training and coaching to improve specialists' skills.
• Analyze monitoring data and provide solutions based on findings.

Skills

Leadership

Analytical Skills

Communication

Education

Bachelor's degree

Job description

Job Purpose

The VMT Supervisor runs a team of VMT in KL, motivates and manages performance of the individuals to meet all service levels and achieve the desired level of monitoring quality.

Besides the job purpose of middle level, key aspects of the job include:

- leading VMT KL team of monitoring specialist, managing the day-to-day performance, service levels and customer satisfaction-daily, weekly, monthly reporting of performance against SLAs

- training and coaching specialists to improve all technical and customer service aspects of their development

- taking the primary coordination or communication role in all alerts/requests

- handling feedback from business co-workers, and dealing with other difficult situations encountered by the specialists"

Job Description:

1. Accept working in shifts: morning shift, swing shift, and night shift

2. Proficient in Global IT monitoring and Global call service

3. Guide monitoring specialists during daily operations.

4. Explore new monitoring method to boost efficiency and accuracy; propose solutions based on needs.

5. Analyze monitoring data, and provide professional solutions/support based on the data analysis

6. Collaboration with the peer VMT team in China

Qualifications:

1. Bachelor's degree

2. 5-8 years of relevant experience

3. Proficient in both Chinese (Mandarin) and English

4. Require high vigilance and constant monitoring of the screen, so it demands extremely high discipline.

5. IT background is preferred

6. Proficient in formulating and optimizing various monitoring procedures, capable of handling complex alerts.

7. Able to communicate and coordinate efficiently with other departments to handle various emergency situations.

8. Highly responsible and professional, dedicated to fulfilling monitoring duties with strong sense of responsibility and collaborative team spirit

9. Able to conduct in-depth analysis and mining of monitoring data to extract more valuable information.

10. Exceptional skills in observing and assessing potential risks during monitoring.

11. Keep up with industry trends and tech applications, continually upgrading monitoring skills

Workhour (Malaysia local time)

Morning shift: 7am to 3pm

Swing shift: 2pm to 10pm

Night shift: 10pm to 7am"

Key Skills

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At Tec D, a TD SYNNEX Company, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!

We are an equal opportunity employer and committed to building a diverse team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment based on merit, without regard to race, colour, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law. To support our diversity and inclusion efforts, we may ask for voluntary gender disclosure information. This data will be used solely to improve our hiring practices and ensure fair treatment for all candidates.