ModLab Specialist, Monetization Integrity (Mandarin Speaking)

TikTok; Kuala Lumpur; Hybrid; MYR 80,000 - 110,000; Full time

Job summary

TikTok is seeking a ModLab Specialist to help establish ground truth on advertiser behavior and support policy and product development. The role focuses on reviewing monetized content and actor data to identify risk signals, with OSINT methods and cross-functional collaboration at the core.

Responsibilities include investigating monetized actors and content for behavioral trends, owning end-to-end project processes, and developing data-driven reporting to highlight gaps and drive improvements.

Qualifications

• Mandarin proficiency is required for coverage of Mandarin-speaking markets.
• Excellent attention to detail and accuracy in decision-making.
• Fast learning capabilities and ability to identify behavioural anomalies in large data sets.
• 3+ years of experience in Project Management, Operations, Risk or related functions.
• Strong expertise in risk assessment, governance and process improvement.

Responsibilities

• Review and investigate monetized actors/contents for behavioral trends to ensure policy compliance.
• Perform OSINT investigations and targeted reviews to ensure platform content compliance.
• Serve as the point of contact for assigned projects, driving end-to-end process improvements.
• Develop reporting systems and analyze data, root causes and systemic gaps.
• Partner with cross-functional stakeholders to boost collaboration and operational efficiency.

Skills

Mandarin proficiency

Attention to detail

Data-driven

Fast learner

Stakeholder influence

Job description

Responsibilities

About the team

The ModLab Team is responsible for establishing ground truth on advertiser behavior, acting as an essential contributor to defining actor/content policies and products. The ModLab Specialist supports TikTok's efforts to identify and quantify complex and emerging risk signals. ModLab Specialists review monetized content and account level information in continuous succession during each shift to arrive at decisions on actor/content level enforcement.

Responsibilities

• Review and investigate monetized actors/contents on TikTok's platform for behavioral trends to ensure compliance with TikTok's actor/content policies and standards.
• Perform targeted reviews, open-source intelligence (OSINT) investigations, etc. in order to ensure compliance by examining contents or actor accounts and their related characteristics.
• Serve as the point of contact for assigned projects, owning the end-to-end process and driving continuous improvements to enhance project outcomes.
• Develop reporting systems and analyze data, root causes and systemic gaps to drive improvement.
• Partner with cross-functional stakeholders to boost collaboration & enhance business operational efficiency.

Qualifications

Minimum Qualification(s)

• High oral and written proficiency in Mandarin is required as this role will cover Mandarin-speaking markets amongst others.
• Excellent attention to detail and accuracy in decision-making.
• Fast learning capabilities and ability to identify behavioural anomalies across large bodies of data. Demonstrated experience using data to drive decision-making and influence stakeholders.
• 3+ years of experience in Project Management, Operations, Risk or related functions.
• Strong expertise in risk assessment, governance and process improvement.
• Understanding of regional nuances in online behavior and cultural sensitivities.
• Familiarity with online advertising platforms and understanding of digital advertising practices.

Preferred Qualification(s)

• Prior experience in risk moderation at a tech or social media company is a plus.
• Strong written and verbal communication skills with the ability to influence without authority.
• Project management experience, including planning, prioritization, stakeholder coordination, timeline tracking, and driving cross-functional initiatives to completion.

Trust & Safety

Content that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis.

TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.