Content Risk Evaluation Team Lead (Mandarin Speaking) - Safety Model Operations - Kuala Lumpur

TikTok; Kuala Lumpur; On-site; MYR 180,000 - 280,000; Full time

Job summary

TikTok is seeking a Content Risk Evaluation Team Lead in Malaysia to guide a team of specialists responsible for translating regulations into actionable guidelines and surfacing content risks across user-generated and producer-generated content.

You will coordinate rapid responses to threats, collaborate with AI/ML teams to close the judgment-data-model loop, and produce data-driven risk reports that shape platform safety rules.

Qualifications

• Bachelor's degree or higher in law, journalism, or related fields; ownership in uncertain environments.
• At least 2 years of team management experience in risk or safety.
• Background in content safety, policy development, or risk management.
• Ability to translate insights into systematic strategic frameworks.
• Strong English and Mandarin communications for global collaboration.

Responsibilities

• Lead and develop the Risk Team to identify and mitigate content risk.
• Translate policies into guidelines and oversee a case database for consistency.
• Monitor content risks across UGC/PGC and extract risk characteristics.
• Lead rapid responses to content safety emergencies and optimize processes.
• Produce data-driven risk assessment reports for platform rule optimization.
• Collaborate with operations and product teams to implement prevention strategies.
• Partner with algorithm/data science teams to align judgments with models.

Skills

Team leadership

Risk management

Policy interpretation

Data analysis

Mandarin proficiency

English communication

Cross-functional collaboration

Education

Bachelor's degree or higher (Law, Journalism, or related fields preferred)

Job description

Responsibilities

About the team

The Safety Model Operations [SMO] team is responsible for building, optimizing, and maintaining machine learning models and operational processes that support TikTok's Trust & Safety systems. We ensure that automated safety models perform effectively in identifying harmful content, mitigating risks, and maintaining a safe user environment across regions.

The SMO Delivery Team plays a critical role in the organization. Its primary responsibility is to carry out the full spectrum of quality assurance activities for each project. This includes:

• Conducting detailed reviews and complex RCA's to ensure labeling accuracy and consistency
• Monitoring quality performance and compliance against project-specific KPIs
• Identifying trends, risks, and potential gaps in processes or guidelines
• Providing structured feedback and improvement recommendations to the Central Project Team
• Supporting continual optimization of workflows, tools, and evaluation methodologies
• Improve Model performance of AI models

What will I do?

As the Content Risk Evaluation Team Lead, you will build and lead a team of Content Risk Evaluation Specialists who serve as the frontline guardians of the platform's safety ecosystem. You will guide your team in translating complex regulations and community standards into actionable guidelines, proactively surfacing hidden and borderline content risks across both user and producer-generated content. When critical risk events emerge, you will orchestrate rapid, cross-functional responses to contain and resolve threats while continuously improving review processes. Your team will produce data-driven risk assessment reports that directly shape platform rules and safety strategies. Additionally, you will work hand-in-hand with algorithm and data science teams to close the feedback loop between human judgment and AI models—ensuring consistency, reducing model edge cases, and driving continuous improvement in both human review quality and automated content safety systems.

Responsibilities

1. Lead & Develop the Risk Team: Manage, mentor, and provide strategic direction to a team of Content Risk Evaluation Specialists, ensuring excellence in risk identification and mitigation.
2. Translate Policy into Guidelines: Interpret regulations and platform policies into actionable guidelines, and oversee a case database to ensure consistent judgments across scenarios.
3. Monitor & Characterize Content Risks: Monitor UGC and PGC ecosystems to proactively identify explicit, implicit, and borderline content risks, and extract risk characteristics.
4. Manage Emergent Risk Events: Lead rapid response to content safety emergencies, define issues, prioritize actions, and drive cross-functional resolution and process optimization.
5. Produce Risk Assessment Reports: Generate data-driven risk assessment reports to support platform rule optimization and review strategy decisions.
6. Drive Cross-Functional Risk Prevention: Collaborate with operations, safety product, and other teams to implement risk prevention strategies using content review and data analysis tools.
7. Ensure Model & Policy Consistency: Partner with algorithm and data science teams to establish a continuous "judgment-data-model" feedback loop, develop evaluation standards, and help models handle edge cases.

Qualifications

• Bachelor's degree or higher (Law, Journalism, or related fields preferred), with a strong sense of ownership and the ability to establish order amid uncertainty.
• At least 2 years of team management experience, with the ability to give clear, directional guidance and develop talent in a fast-paced risk environment.
• A strong background in content safety, policy development, or risk management, with the ability to make authoritative and credible judgments in highly ambiguous and complex scenarios.
• Strong abstraction skills, capable of translating case-specific insights into systematic strategic frameworks and delivering high-quality data products that drive the AI Data Foundation.
• Strong language ability in both written and spoken English along with effective communications.
• Mandarin proficiency is required, as it is mandatory for daily liaison with the China team in the China market and the accurate communication of business information along with seamless collaboration with global teams and product/R&D teams.

Trust & Safety

Content that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis.

TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.