Modern Work Architect - Copilot, M365, Intune

Avanade Inc.; Kuala Lumpur; On-site; MYR 120,000 - 150,000; Full time

Job summary

A leading technology company is seeking a highly motivated Modern Work Architect to deliver Microsoft Unified Support services in Kuala Lumpur. The role focuses on architecture design and customer engagement, requiring strong expertise in Microsoft solutions like Copilot and Intune. The ideal candidate will have over 6 years of experience in cloud solutions and exceptional communication skills in English and Bahasa. A strong customer-centric approach is essential for success in this position.

Benefits

Opportunity to work for Microsoft’s Global Alliance Partner

Real-time access to technical resources

Dedicated career advisor

Qualifications

• Deep expertise in Microsoft Copilot or equivalent AI-driven productivity tools.
• Proven experience handling critical customer issues and escalations.
• Experience with AI-based solutions and digital workplace transformations.

Responsibilities

• Drive architecture, implementation, and optimization engagements with customers.
• Gather customer insights on technical environment, business needs, and solutions.
• Lead architecture design sessions for Microsoft solutions.

Skills

Customer engagement experience

Strong verbal and written communication skills in English and/or Bahasa

Solution architecture and technical leadership

Education

6+ years of relevant experience in cloud and Modern Work solutions

Relevant certifications (MS-100, MS-101, SC-300, Copilot certifications)

Tools

Microsoft Intune

PowerShell

Job description

Introduction

Avanade is seeking a highly motivated and customer-focused Moden Work Architect to deliver Microsoft Unified Support services. The focus areas will be Microsoft Copilot, M365, and Intune / Endpoint Manager.

Come join us

The ideal candidate will drive architecture, implementation, and optimization engagements with enterprise customers across Southeast Asia. Proficiency in English and/or Bahasa is essential to support customer communications effectively.

What you’ll do

Customer Engagement & Insights:

• Gather customer insights on technical environment, business needs, and competitive landscape.

• Map Microsoft solutions (Copilot, M365, Intune) to customer outcomes and digital transformation goals.

• Act as the Voice of the Customer (VOC), raising feedback and blockers through structured channels.

Architecture Design & Deployment:

• Lead architecture design sessions and solution proposals for:

• Microsoft Copilot (deployment strategy, readiness assessments, user enablement).

• Microsoft 365 suite (Teams, SharePoint Online, Exchange Online).

• Microsoft Intune / Endpoint Manager (device management, compliance policies).

• Guide customers from planning to production deployments.

• Identify and resolve technical blockers, managing risks and quality throughout engagements.

Practice Development:

• Contribute to IP development, best practice frameworks, and reusable assets.

• Share solution insights and technical learnings with internal teams.

Trusted Advisor Role:

• Build impactful relationships with customer stakeholders and technical specialists.

• Provide strategic advisory and challenge customers constructively when needed.

• Position Microsoft’s strengths against competitors to drive solution adoption.

Thought Leadership & Community Engagement:

• Participate in industry events, workshops, and knowledge-sharing sessions.

• Mentor junior team members on technical and non-technical areas.

Customer Success Focus:

• Ensure customers’ environments are modern, secure, and optimized.

• Deliver solutions that enable value realization and positive customer satisfaction.

Skills and experiences

• 6+ years of relevant experience in cloud and Modern Work solutions.

• Deep expertise in:

• Microsoft Copilot (or equivalent AI-driven productivity tools).

• Microsoft 365 E3/E5 features, Security & Compliance, Information Protection.

• Microsoft Intune / Endpoint Manager and related M365 management tools.

• Strong customer engagement experience across architecture, consulting, or technical pre-sales.

• Proven experience handling critical customer issues and escalations.

• Strong verbal and written communication skills in English and/or Bahasa.

About you

Preferred Skills:

• Experience with AI-based solutions and digital workplace transformations.

• Power Platform experience is a plus.

• Familiarity with Zero Trust security frameworks.

• Scripting experience (PowerShell) preferred.

• Relevant certifications (MS-100, MS-101, SC-300, or Copilot certifications).

Core Competencies:

• Solution architecture and technical leadership.

• Customer relationship management and advisory.

• Strong presentation and communication skills.

• Cross-functional collaboration.

• Business acumen and solution-selling mindset.

Enjoy your career

Some of the best things about working at Avanade:

• Opportunity to work for Microsoft’s Global Alliance Partner of the Year (14 years in a row), with exceptional development and training (minimum 80 hours per year for training and paid certifications)

• Real-time access to technical and skilled resources globally

• Dedicated career advisor to encourage your growth

• Engaged and helpful coworkers genuinely interested in you

Find out more about some of our benefits

[1] Employee Benefits at Avanade | Avanade

A great place to work

As you bring your skills and abilities to Avanade, you’ll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and communities. You’ll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It’s all here, so take a closer look!

We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our [2] Inclusion & Diversity page

Create a future for our people that focuses on:

• Expanding your thinking • Experimenting courageously • Learning and pivoting

Inspire greatness in our people by:

• Empowering every voice • Encouraging boldness • Celebrating progress

Accelerate the impact of our people by:

• Amazing the client • Prioritizing what matters • Acting as one

To learn more about Avanade check out these links:

[3] LinkedIn

[4] Inside Avanade Blog

[5] Avanade Careers

References

Visible links

1. https://www.avanade.com/en/career/benefits

2. https://www.avanade.com/en-us/about-avanade/inclusion-and-diversity

3. https://www.linkedin.com/company/avanade

4. https://www.avanade.com/en/career

5. https://www.avanade.com/en/career

We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Avanade believes that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants, or job seekers because of their race, color, gender, religion, national origin, disability, veteran status, age, marital status, sexual orientation, genetic information, gender identity, or any other protect group status as defined by law.