Modern Device Management (MDM) L2 Engineer - Japanese Speaker

DXC Technology Malaysia Sdn Bhd.; Petaling Jaya; On-site; MYR 52,000 - 78,000; Full time

Benefits offered by this job

Medical

Education support

Dental

Insurance

Flexible leave options

Job summary

DXC Technology Malaysia Sdn Bhd is seeking a Japanese-speaking Modern Device Management L2 Engineer to support enterprise end-user computing and modern workplace services for Japan-based users.

The role requires Level 2 technical support across SCCM, Microsoft Intune, VDI, software distribution, and packaging, with strong communication in Japanese and English. Work is based in Petaling Jaya, Malaysia, from office locations with ITIL-aligned processes.

Qualifications

• JLPT N2 or above is mandatory.
• Good communication skills in Japanese and English.
• Diploma or Degree in IT, Computer Science, Engineering, or related field.
• Experience in endpoint management, desktop support, or IT infrastructure support.
• Working knowledge of SCCM/Configuration Manager, Windows 10/11, Microsoft 365, ITSM/ticketing systems, and PowerShell is a plus.

Responsibilities

• Provide Level 2 support for Windows endpoints and device management environments.
• Troubleshoot and manage Microsoft Intune, SCCM/Configuration Manager, and VDI environments.
• Support software deployment, application packaging, patch management, and endpoint compliance.
• Handle user requests, incidents, and service tickets per ITIL processes and SLAs.
• Collaborate with infrastructure, security, and application teams to resolve complex issues.
• Communicate with Japanese users and stakeholders via email, chat, ticketing systems, and meetings.

Skills

JLPT N2

Education

Diploma or Degree in IT/CS/Engineering

Tools

SCCM / Configuration Manager

Windows 10/11

Microsoft 365

ITSM / ticketing systems

PowerShell

VDI

Intune

Job description

About DXC Technology

DXC Technology is a leading Fortune 500 IT services company with $17.7 billion in revenue (FY21) and more than 130,000 colleagues around the world. At DXC, we harness innovation to help planes fly, markets function, and businesses move at the speed of digital commerce. Serving more than 240 of the Fortune 500, we have a 60-year track record of delivering and modernizing the world’s most mission-critical IT systems.

Location: Petaling Jaya, Selangor (Work from Office)
Working Calendar: Japan Business Calendar / Japan Public Holidays
Language Requirement: JLPT N2 (Passed)

Role Overview

We are looking for a Japanese-speaking Modern Device Management L2 Engineer to support enterprise end-user computing and modern workplace services for Japan-based users.

The successful candidate will provide Level 2 technical support and operational activities covering SCCM, Microsoft Intune, Virtual Desktop Infrastructure (VDI), software distribution, application packaging, user requests, and technical inquiries.

The role requires strong technical troubleshooting capability together with the ability to communicate professionally with Japanese users, customer representatives, and technical teams in Japanese.

Key Responsibilities

Provide Level 2 support for Windows endpoint and device management environments.

Troubleshoot and manage Microsoft Intune, SCCM/Configuration Manager, and VDI environments.

Support software deployment, application packaging, patch management, and endpoint compliance.

Handle user requests, incidents, and service tickets according to ITIL processes and SLAs.

Collaborate with infrastructure, security, and application teams to resolve complex issues.

Communicate with Japanese users and stakeholders via email, chat, ticketing systems, and meetings.

Requirements

JLPT N2 or above (mandatory).

Good communication skills in Japanese and English.

Diploma or Degree in IT, Computer Science, Engineering, or related field.

Experience in endpoint management, desktop support, or IT infrastructure support.

Working knowledge of:

• SCCM / Configuration Manager
• Windows 10/11
• Microsoft 365
• ITSM / ticketing systems
• Knowledge of PowerShell will be an added advantage.

Preferred Experience

• Supporting Japanese users or clients.
• Working in a multinational IT support environment.
• Familiarity with ITIL processes.
• Strong troubleshooting and analytical skills.
• Customer-focused with strong ownership.
• Good communication and stakeholder management skills.
• Ability to work independently and collaboratively.

Our culture and benefits

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include;

• Extensive resources to support your onboarding and continual development including DXC University
• DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition
• We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC
• More time to do the things you love with flexible leave options, including purchased leave
• Take time to give back with charitable and emergency services volunteer days
• Well-being matters to us and our Employee Assistance Program is there to support you and your family

We are an Equal Opportunity Employer: DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.

Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities

• Perks and benefits Medical Miscellaneous allowance Education support Dental Retirement, Other rewards and recognition, Insuran

Information Technology Services More than 10,000 employees

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world’s most complex technology estates. Learn more on dxc.com.