Model Data Product Operations Expert

TikTok; Kuala Lumpur; On-site; MYR 90,000 - 150,000; Full time

Job summary

TikTok in Kuala Lumpur invites a Product Operations professional to manage labeling projects that train and test data for ML models, with the goal of improving search results. You will own the project lifecycle, from planning to quality and risk assessment, ensuring targets are met.

You will collaborate with the global data service team on implementation, QA, and optimization initiatives, and perform ROI analyses to drive quality, efficiency, and cost savings while communicating with diverse

Qualifications

• Bachelor's degree or above is required.
• 2+ years in product operations or project management.
• Fluent in English; Mandarin required for Chinese stakeholders.
• Knowledge of search engines and LLM related strategies.

Responsibilities

• Operate labeling projects delivering ML training/testing data to optimise search results.
• Own project lifecycle tasks including planning, quality, risk assessment.
• Collaborate with the global data service team on implementation, QA and optimization.
• Conduct ROI and cost analyses to drive quality, efficiency and ROI.
• Identify and manage risks and respond to issues promptly.

Skills

Product operations

Project management

English fluency

Mandarin fluency

Data analysis

Stakeholder communication

Education

Bachelor's degree

Job description

Responsibilities

• Perform as the product operations role; Manage the operation of labeling projects that deliver training/testing data for machine learning models, with the ultimate goal of optimising users' search results.
• Work as the project owner, undertake various tasks during the project lifecycle, including but not limited to request undertake, project plan design, design quality and performance standards and assessing risks to proactively minimise the risk to ensure the project targets can be achieved.
• Work closely with the global data service team on the project implementation, resource management, quality assurance and any optimisation initiatives.
• Conduct ROI analysis and regular review based on the model performance of machine learning models, as well as driving optimisations on quality improvement, efficiency improvement and cost saving to achieve a higher project ROI.
• Foresee possible risks, prepare necessary risk management procedures and react to unexpected issues in a timely manner.

About the Team

The Search-Model Data team at TikTok provides labeling services covering over 20 countries/regions and 18 languages. The team provides data labeling for training and testing of search models for various business segments, such as search ranking(user experience improvement), search recommendation, search ads, and search security(non-bottom line), helping to improve search results and optimise search ranking through efficient and accurate data labeling and professional analysis.

Qualifications

Minimum Qualifications

• Bachelor's degree or above is required.
• Minimum of 2 years of work experience in Product operation, Project Management.
• Fluent in English is required as the role requires communication with English markets & stakeholders.
• Fluent in Mandarin is required as the role requires communication with Chinese stakeholders, including product team and algorithm team.
• General knowledge about Search Engineering/Search engines/Search/LLM related strategies.

Preferred Qualifications

• Quality management experience. Experience collaborating with labelling vendors is preferred.
• Solid understanding of quality, efficiency, and cost management principles.
• Problem-solving skills and the ability to think critically.
• Solid communication and presentation skills and work effectively with cross-functional teams and stakeholders.
• Analytical skills with a proven ability to utilise data for decision‑making and driving improvements.
• Thorough understanding of search engines and familiarity with TikTok or similar social media platforms.
• Ability to work in a high tempo environment, adapt, respond to day‑to‑day challenges of the role.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.