Mixologist

Hilton Worldwide, Inc.; Petaling Jaya; On-site; MYR 18,000 - 30,000; Full time

Job summary

Join a leading global hospitality company as a Bartender/Mixologist, where your passion for customer service and beverage expertise will shine. In this role, you'll create memorable experiences for guests while maintaining high standards of service and cleanliness. You'll be part of a dynamic team that values warmth and hospitality, ensuring every guest feels welcomed. If you're motivated, enthusiastic, and eager to learn, this is the perfect opportunity to grow your career in a supportive environment. Embrace the chance to delight guests and make a positive impact every day.

Qualifications

• 1-2 years in a managerial role in a 4/5-star hotel.
• Basic knowledge of food and beverage preparation and alcohol service.

Responsibilities

• Serve beverages and food to guests in a friendly manner.
• Maintain cleanliness and proper condition of all areas.
• Greet guests politely and prioritize guest service.

Skills

Customer Service

Food and Beverage Preparation

Communication Skills

Teamwork

Flexibility

Education

Senior High School

Hospitality-related Qualification

Job description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travelers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton, and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

Job Role: Bartender / Mixologist

The Bartender is responsible for the efficient and professional service of food and beverages, ensuring guests receive optimum service in accordance with the standards, policies, and procedures of the hotel and Hilton.

What will I be doing?

1. Maintain a high customer service focus by approaching your job with the customers always in mind.
2. Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
3. Contribute ideas and suggestions to enhance operational/environmental procedures in the hotel.
4. Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.
5. Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
6. Serve beverages and/or food to guests in a friendly, courteous, and timely manner, resulting in guest satisfaction.
7. Prepare beverages for other servers to serve to guests, and act as the cashier for the lounge.
8. Confidently know the beverage menu contents and be able to explain them in detail to guests.
9. Maintain proper and adequate setup of the bar daily, including requisitioning and stocking all beer, wine, spirits, and supplies based on projections from the daily functions sheet.
10. Responsible for maintaining stock, cutting, and storing all fresh fruit and vegetable garnishes, juices, and other perishables daily to ensure product quality.
11. Greet guests courteously, promote and document drink orders.
12. Mix, garnish, and present drinks using standard recipes and practice prudent portion control.
13. Check guests for proper identification and act upon guest inebriation as trained, demonstrating knowledge of liquor laws.
14. Input orders into the register at the point of sale, create checks, and maintain accountability of all beverages served.
15. Handle cash transactions, verify charges, record charges, and ensure vouchers are properly executed to balance all cash.
16. Secure beverage, food, and equipment storage, deposit cash drops, and secure the bank.
17. Complete product knowledge checklists.
18. Know menu items of all outlets to recommend to guests and be aware of opening hours.
19. Recommend other restaurants and city attractions to hotel guests.
20. Follow up on guest questions or queries promptly and consult with your Manager if needed.
21. Ensure all service procedures meet the required standards.
22. Maintain cleanliness and proper condition of all areas in accordance with operating procedures.
23. Take personal responsibility for the service experience of all guests in your area.
24. Greet all guests politely, even if not assigned to your section.
25. Prioritize guest service and display professional behavior at all times.
26. Report accidents or incidents to the Supervisor/Manager.
27. Perform any other duties as assigned.
28. The management reserves the right to modify this job description at its discretion.

What are we looking for?

A Hilton Mixologist should embody the attitude, behaviors, skills, and values that include:

• Senior High School education or hospitality-related qualification.
• 1-2 years in a managerial role in a 4/5-star hotel.
• Good English skills for business communication.
• Motivated, enthusiastic, and eager to learn.
• Flexible and adaptable to changing requirements.
• Strong team player, cooperative, supportive.
• Basic knowledge of food and beverage preparation and alcohol service.
• Ability to remember and promote menu items.
• Outgoing personality and open-mindedness.
• Willingness to work long hours.
• Positive attitude.

What is it like to work for Hilton?

Hilton is a leading global hospitality company, offering a wide range of accommodations and services worldwide. We are committed to providing exceptional guest experiences and creating a positive, supportive environment for our Team Members. Join us to be part of a team that values warmth, hospitality, and excellence every day.