MGR (Sr Executive), Account Servicing, COPC

UOB; Selangor; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading financial institution in Malaysia is seeking an Account Servicing Officer to ensure accurate processing of financial requests related to card and merchant services. The role requires strong analytical abilities, proficiency in Microsoft Excel, and effective communication. Responsibilities include verifying documentation, coordinating with teams, and supporting system enhancements. Candidates should hold at least a Bachelor's degree and have experience in card operations as an advantage. This position promotes a supportive work environment.

Qualifications

• Bachelor's degree or equivalent qualification.
• Experience in card operations and reconciliation is an advantage.
• Proficient in Microsoft Excel, including advanced formulas and functions.

Responsibilities

• Verify completeness and authorized signatories of journal entries.
• Assign requests to designated inputters for data entry.
• Review data entry accuracy against source documents.
• Process enrollment, termination, and redemption requests.
• Participate in process improvement and system enhancement.
• Respond to inquiries from business and support units.
• Gather information related to system issues for Help Desk.
• Monitor and follow up on issues or tasks for completion.

Skills

Analytical skills

Problem-solving skills

Communication abilities

Coordination abilities

Microsoft Excel proficiency

Education

Bachelor's degree or equivalent qualification

Tools

Microsoft Excel

Job description

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

The Account Servicing Officer is responsible for ensuring accurate and timely processing of financial and operational requests related to card and merchant services. This role involves verifying documentation, coordinating with internal teams and external service providers, and supporting system enhancements and issue resolution.

Key Responsibilities

• Verify completeness and authorized signatories of journal entries, creation requests, posting requests, and related instructions.
• Assign requests to designated inputters for manual data entry.
• Review data entry and maintenance reports or screens against source documents to ensure accuracy.
• Process enrollment, termination, redemption, and order requests with various service providers, vendors, and suppliers.
• Participate in ad‑hoc assignments related to process improvement and system enhancement, including User Acceptance Testing (UAT).
• Respond to inquiries from business and support units in a timely and professional manner.
• Gather and compile information related to system issues and elevate to the Help Desk.
• Monitor and follow up on issues, tasks, or assignments to ensure completion within agreed Service Level Agreements (SLAs).
• Perform other ad‑hoc tasks or assignments as directed by the supervisor.

Job Requirements

• Bachelor's degree or equivalent qualification.
• Experience in card operations and reconciliation is an advantage.
• Proficient in Microsoft Excel, including advanced formulas, functions, and Power Query.
• Strong analytical and problem‑solving skills.
• Effective communication and coordination abilities.
• Ability to work independently, manage multiple tasks, and meet tight deadlines.

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non‑merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.