MGR, Retail AFC - OET

United Overseas Bank Limited; Kuala Lumpur; On-site; MYR 90,000 - 120,000; Full time

Benefits offered by this job

Equal opportunity employer

Job summary

United Overseas Bank Limited (UOB) in Malaysia seeks an experienced specialist to support the AFC Operations risk and control environment. You will assist governance oversight, workforce management, performance reporting, and quality assurance activities across the function.

The role requires 5+ years in Financial Crime, Risk Assessment, or QA within financial services, with strong analytical and cross-functional collaboration skills.

Qualifications

• 5+ years of direct experience in Financial Crime, Risk Assessment or Quality Assurance in financial services.
• Ability to interpret complex requirements and take initiative.
• Experience in cross-functional initiatives across Business, Compliance, Technology, Legal.
• Analytical mindset with strong communication and meticulous work ethic.

Responsibilities

• Support the AFC Operations risk and control environment through governance oversight.
• Oversee workforce management, performance reporting and quality assurance activities.
• Assist KRCSA and KORI processes, including risk identification and remediation tracking.
• Promote risk culture via communications, training, and policy developments.
• Provide guidance on governance standards and team capability building.
• Support KPI scorecards, workforce metrics, and talent development initiatives.
• Engage with stakeholders to drive governance, transformation and strategic initiatives.

Skills

Financial Crime

Risk Assessment

Quality Assurance

Cross-functional collaboration

Job description

Company: 6255 UOB Innovation Hub 2 Sdn Bhd

About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description Key Responsibilities

• Support the OET Lead in strengthening the AFC Operations risk and control environment through governance oversight, workforce management, performance reporting, and quality assurance activities.
• Perform periodic assessment and quality control on key processes in AFC Ops functions and provide feedback to AFC Ops functions for quality improvement, process optimization and remediation of control gaps.
• Support Key Operational Risk Indicators (KORI) and Key Risk & Control Self-Assessments (KRCSA), including assurance reviews, risk identification, control assessments, and mitigation tracking.
• Promote a strong risk and compliance culture through communications, awareness initiatives, training programmes, and sharing of key risk, regulatory, and policy developments.
• Provide coaching and guidance on risk management, governance, and control standards while supporting team capability building and continuous improvement initiatives.
• Support performance management through KPI scorecards, workforce metrics, performance analysis, and talent development initiatives.
• Support Business Risk & Control Management (BRCM), audit engagements, regulatory reviews, and remediation activities to ensure a robust control environment and timely closure of findings.
• Engage and collaborate with stakeholders across AFC Operations, Compliance, Risk, Audit, Technology, and other functions to drive governance, transformation, and strategic initiatives.

Job Requirements

• 5 years and above of direct experience in Financial Crime, Risk Assessment or Quality Assurance in Financial Services, Banking or Regulatory environment
• Demonstrated capability to interpret complex requirements and be a self-starter
• Demonstrated experience of being a part of cross-functional initiatives (Business, Compliance, Technology, Legal)
• Analytical mind with sound business insight, excellent communicator (verbal and written), highly meticulous, and self-motivated

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer.

UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors.

All employment decisions at UOB are based on business needs, job requirements and qualifications.

If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

We value our people and invest in them as we look to fulfil our purpose of building the future of ASEAN. We seek to create a collaborative and progressive environment for them to succeed in their careers for the long term.

UOB is rated as one of the world's top banks, ranked 'Aa1' by Moody's Investors Service and 'AA-' by both S&P Global and Fitch Ratings. With a global network of 500 branches and offices across 19 countries in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices throughout the region.