Mgr, Quality

Ultra Clean Technology; Batu Kawan; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in the engineering sector seeks a Quality Manager to oversee customer quality issues. The role involves collaborating with various departments to meet customer compliance and quality demands. Ideal candidates will have a background in engineering, excellent communication skills, and significant experience with ISO 9001 standards. Responsibilities include managing audits, addressing quality issues, and driving continuous improvement initiatives.

Qualifications

• Experience with ISO 9001 standard is required.
• 5-10 years in management, compliance engineering, or quality.
• Strong communication and leadership abilities needed.

Responsibilities

• Manage customer quality issues and compliance.
• Drive problem-solving initiatives for quality escapes.
• Lead customer audits and ensure action plan completion.

Skills

Preventive quality methods

Statistical data analysis

Critical thinking

Structured problem solving

Business process improvement

Communication skills

Leadership skills

Management skills

Education

BS in Engineering

ISO 9001 auditor certification

Tools

Lean

6S

Quality inspection tools

Job description

Essential Duties and Responsibilities:

• Responsible for managing customer quality issues.
• Defines and implements production part qualification requirements as a function of their thorough understanding of the Customer quality requirements
• Reports into Site Quality Head and supports operations team to understand Customer requirements
• Responsible for managing customer audits, scheduling, leading, follow up and closure on all audit actions.
• First point of contact for customer compliance, product quality, and process quality issues - expected to partner with Manufacturing, various Engineering teams, Purchasing, Supply Chain, Sales, and Operations management.
• Specific responsibilities include meeting/exceeding all goals and objectives for:
• Customer Quality Scorecards
• Customer QMS & technical audits and action plan completion
• Customer reported defects – effectively manage 8Ds and meet all cycle-time metrics
• Effectively interface with Customer to notify material purge/recalls & problems
• Drive problem solving (8D) on all negatively impactful quality escapes to Customer
• Create various presentations and action plans to meet Customer & UCT communication needs

Knowledge, Skills and Abilities:

• Demonstrate skills in preventive quality methods and compliance, statistical data analysis, critical thinking, structured problem solving (8D), the use of metrics to identify opportunities, and business process improvement.
• Demonstrate the skills in managing customer quality issues, experience in setting up product and process quality control for equipment assembly line.
• Knowledge of regulatory and compliance, experience in product, process and system audit.
• Strong communication, leadership, & management skills.

Educational/Certification Requirement:

• of BS in Engineering or equivalent technical discipline is required, Mechanical engineering background is a plus.
• Registered ISO 9001 auditor with experience a plus

Experience Requirement:

Work Experience:

• 5-10 years experiences in Functional management, compliance Engineering, Operations, Quality or Reliability.
• Experience in quality and manufacturing systems, business process improvement tools, and problem solving.
• Experience with the ISO 9001 standard is required.
• Experience managing critical customer communications.
• Experience with Lean, 6S, zero defect manufacturing processes, inspection methods and tools.

Physical Demands and Working Conditions:

· Criteria:

· Requirements:

· Work Environment:

· Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·

· Work is performed primarily in a standard office environment

· Work Hours (if not regular day – i.e., shifts)

· Standard Office Hours

· Physical Demands (i.e., lifting, kneeling, crouching, climbing)

· Work may require the ability to lift 10-20 pounds infrequently.

·

· Ability to talk on phone and use computer for extended periods of time may be required.

· Environmental Exposure (i.e., extreme weather conditions, noise levels, electrical or chemical exposure)

· May involve exposure to moderate noise levels from printers, faxes, computers etc.

· Overnight Travel (% of time)

· Work may require out of town travel depending upon assignment (training and meeting).

Malaysia

Ultra Clean Technology is proud to be an equal-opportunity employer. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, pregnancy, political affiliation, union membership, covered veteran status, protected genetic information and any other characteristic protected under laws and regulations.