Merchant Service Executive (Klang Valley)

Aeon Credit Service; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading consumer financing provider in Kuala Lumpur is seeking a motivated individual to develop new accounts and build strong relationships with merchants. Requirements include a Diploma or higher in business-related studies and the ability to converse in Mandarin. This role offers a range of benefits, including medical and dental coverage.

Benefits

Dental

Medical

Miscellaneous allowance

Parking

Vision

Loans

Qualifications

• Candidate must possess at least a Diploma or higher in relevant fields.
• Ability to converse in Mandarin will be an added advantage.
• Possess own transport and be willing to travel.

Responsibilities

• Identify and develop new accounts.
• Build relationships with merchants to create loyalty.
• Handle merchant/customer complaints and provide feedback to management.
• Gather market information such as competitor activities.
• Conduct training for merchants.

Skills

Relationship management

Market analysis

Complaint resolution

Negotiation

Mandarin language

Education

Diploma or Bachelor's Degree in Business Studies/Administration/Management, Marketing

Job description

Overview

AEON Credit Service is a leading consumer financing provider with business operations in Japan, Malaysia, Hong Kong, Thailand, Taiwan and China. The Company has established a strong presence in Malaysia since 1996 to provide easy payment schemes for purchase of consumer goods and a personal financing scheme based on Syariah principles.

Our business philosophy is based on "Customer Satisfaction" and we strive to make a positive contribution to our customer's lifestyles. AEON Credit has more than 10 branches in East and West Malaysia. In line with our rapid business expansion, we are extending our service network to new locations to better serve our customers.

Why Join AEON Credit?

At AEON Credit, we believe in "Customers First". To commit to this, we focus on enhancing our customer's convenience and continually provide them with value-added financial services to help them meet their lifestyle needs.

AEON Credit is an exciting and dynamic place to work. As a fast-growing consumer financing company, we are always looking to recruit exceptional individuals who strive for excellence. We seek visionary individuals that take initiative and are innovative, results-oriented and independent.

Join us in our mission to benefit our customers by providing them with the very best set of consumer financial services to better serve our customers\' needs and to continue our contribution to the community.

Responsibilities

• To identify and develop new account.
• To create and build up good relationship between organization and merchant to create loyalty business partner.
• To handle merchant / customer complain and feedback to management for operation improvement.
• To gather market information such as competitor activities and customer behavior.
• To conduct training to merchant.
• To handle & follow up merchant’s complaints & feedback.
• To ensure sufficient form and POP at merchant as well as ensuring maximum market exposure.
• Negotiate with merchant in order to get best solution which benefit both company and merchant.

Requirements

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor\'s Degree, Post Graduate Diploma, Professional Degree, Business Studies/Administration/Management, Marketing or equivalent.
• Ability to converse in Mandarin will be an added advantage
• Possess own transport and willing to travel

Benefits

• Dental
• Miscellaneous allowance
• Medical
• Loans
• Parking
• Vision
• Business (e.g. Shirts)