Merchant Ecosystem Development Project Intern (TikTok Shop (Malaysia)) - 2027 Start

TikTok; Kuala Lumpur; Presencial; MYR 17.000 - 28.000; A tiempo parcial

Descripción de la vacante

TikTok is seeking a Merchant Ecosystem Development Operations Intern in Malaysia to analyse data, drive operational improvements, and support SOPs for sellers on TikTok Shop. This hands-on role offers exposure to data-driven decision-making and cross-functional collaboration.

As an intern, you will gather operational data, build dashboards, and assist with task setups for sellers. A strong analytical mindset and Excel proficiency are highly valued, with opportunities to grow in a fast-paced tech

Formación

• Currently pursuing an undergraduate degree in Business or related Data Science/Statistics field.
• Strong analytical, problem-solving, and critical-thinking skills.
• Proficiency in Microsoft Excel.
• Curious mindset with attention to detail and willingness to learn new skills.

Responsabilidades

• Gather, analyse, and interpret operational data to improve efficiency.
• Generate regular operational reports to support the team.
• Assist in designing, creating, and maintaining data visualisations and dashboards.
• Support SOP development and onboarding for sellers.

Conocimientos

Analytical skills

Problem solving

Critical thinking

Data interpretation

Team collaboration

Excel

Educación

Undergraduate in Business or Data Science

Bachelor's degree in related field

Herramientas

Microsoft Excel

Descripción del empleo

Responsibilities

About the team. The Merchant Ecosystem Development team plays a critical role in building a scalable and sustainable seller ecosystem by improving merchant experience, enhancing operational efficiency, and enabling sellers to grow successfully on the platform. We work closely with cross-functional teams to understand merchant needs, optimize operational processes, and develop solutions that support sellers at scale. Through data‑driven insights, process improvements, and operational excellence, we help create a seamless experience for merchants while contributing to the overall growth of TikTok Shop. In particular, the e‑Commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e‑Commerce experience to our users.

About The Role

As a Merchant Ecosystem Development Operations Intern, you will play a hands‑on role in analysing data to drive operational improvements and contribute to our department's business plans. In this role, you will collaborate with the team to gather and interpret operational data, build standard operating procedures (SOPs), and support task setups for our sellers.

As a Project Intern, you will contribute to impactful short‑term projects and gain hands‑on experience in a fast‑paced, professional environment. This internship offers the opportunity to develop practical skills, apply your knowledge to real‑world challenges, and explore your career interests.

Responsibilities:

• Work closely with the team to gather, analyse, and interpret operational data to improve efficiency and achieve business goals.
• Generate regular operational reports to support the team.
• Support the setup and maintenance of system tasks, collaborating closely with the operations team to ensure smooth task execution and onboarding for sellers.
• Assist in designing, creating, and maintaining data visualisations and interactive dashboards.

Qualifications

Minimum Qualification(s)

• Currently pursuing an Undergraduate in Business or a related Data Science, Statistics discipline.
• Core Skills: Strong analytical, problem‑solving, and critical‑thinking skills. Naturally curious with a proactive approach to identifying data‑driven solutions.
• Tools & Software: Proficiency in Microsoft Excel
• Technical Knowledge: Basic knowledge of or experience with data analysis, Excel, or project management experience.
• Working Style: Good attitude with a curious mind, keen eye for detail and open to learning new skills

Preferred Qualification(s)

• Prior internship or project experience, or campaign management
• Comfortable with data tracking, spreadsheet coordination
• Currently pursuing a Bachelor's or Master's degree in Business, Operations, Data Science, Statistics, or a related field.
• Strong analytical, problem‑solving, and critical‑thinking skills. Naturally curious with a proactive approach to identifying data‑driven solutions.

Job Information

About TikTok

TikTok is the leading destination for short‑form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.