Merchant Community Lead

EasyStore; Puchong; On-site; MYR 30,000 - 60,000; Full time

Job summary

An innovative company is seeking a passionate Merchant Community Lead to foster a vibrant community of merchants. In this role, you will engage with key merchants, develop advocacy programs, and create collaborative spaces for sharing and learning. Your efforts will enhance brand trust and drive organic growth through referrals and co-marketing initiatives. If you thrive on building meaningful relationships and are eager to support entrepreneurs, this is the perfect opportunity to make a significant impact in a dynamic environment.

Qualifications

• 3–5 years experience in community management or customer success.
• Familiarity with ecommerce or retail SaaS is preferred.

Responsibilities

• Engage and build relationships with high-impact merchants.
• Manage community growth through structured content and discussions.

Skills

Community Management

Stakeholder Management

Communication Skills

Relationship Building

Collaboration Skills

Education

Bachelor's Degree

Tools

WhatsApp

Telegram

Job description

We’re looking for a passionate and people-centric Merchant Community Lead to build, engage, and grow a high-impact community of our most valuable merchants. You’ll champion relationships with star merchants, develop advocacy programs, and create a vibrant space for sharing, learning, and collaboration. Your work will strengthen brand trust, boost retention, and drive organic growth through merchant referrals and co-marketing opportunities.

Key Responsibilities

• Star Merchant Engagement & Relationship Building
• Identify and maintain close relationships with high-impact, brand-aligned merchants.
• Conduct regular check-ins with selected Star Merchants to gather insights, build trust, and uncover co-marketing or collaboration opportunities.
• Collaborate with internal teams to turn merchant experiences into success stories for marketing, events, and brand campaigns.
• Coordinate merchant participation in strategic activities such as speaking opportunities, interviews, or spotlight features.
• Community Growth & Engagement
• Plan, launch, and manage community (Facebook group, WhatsApp group) for paid merchants, focused on support, sharing, and engagement.
• Cultivate meaningful conversations through structured content plans, bi-weekly discussions, and live sessions with experts or team members.
• Recruit merchants into the community during key customer touchpoints (e.g., onboarding, renewals).
• Ensure community guidelines and values are upheld while keeping conversations relevant and merchant-driven.
  
  

Who You Are

• A natural relationship builder who thrives on meaningful conversations and long-term connections.
• Experienced in managing communities or networks, especially in a B2B, retail, or ecommerce environment.
• Empathetic, organized, and proactive — able to handle multiple merchant relationships while driving structured engagement initiatives.
• Skilled in spotting collaboration opportunities and turning feedback into action.
• Passionate about supporting entrepreneurs and helping businesses grow through connection and knowledge-sharing.
  
  

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Requirements

• 3–5 years experience in community management, customer/merchant success, partnerships, or a related field.
• Familiarity with ecommerce, retail SaaS, or merchant ecosystems is highly preferred.
• Excellent communication and stakeholder management skills.
• Proficient in written and spoken English; Malay and Mandarin is a plus.
• Comfortable managing digital communities (e.g., WhatsApp, Telegram) and in-person merchant meetings or events.
  
  

[Apply now at https://my.hiredly.com/jobs/jobs-malaysia-easystore-job-merchant-community-lead]