Merchandiser (AEON Big Danau Kota)

AEON Co. (M) Bhd. (Retail); Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading retail company in Kuala Lumpur seeks a Retail Manager to enhance customer service and manage team operations. The ideal candidate will have experience in retail management, strong leadership skills, and a commitment to quality and training. This position offers an opportunity to shape customer experiences in a dynamic environment.

Qualifications

• Experience in retail management or similar role is preferred.
• Strong communication skills to manage team and customer relations.
• Ability to analyze feedback to improve service.

Responsibilities

• Lead and train team members for quality customer service.
• Manage sales floor and ensure cleanliness and organization.
• Conduct On Job Training for team members.

Skills

Team leadership

Customer service

Quality control

Training and development

Job description

Overview

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To ensure the merchandise we sell are safe, legal and of the quality our customer expect.

To ensure merchandise we offer is always in good quality, fresh and at cheapest prices than other competitors to increase customers satisfaction.

Responsibilities

• Lead and train team members to provide a quality customer service image through enthusiastic welcome and friendly attitude.
• Listen to customers feedback to know, analyze and react to meet customers' expectations and retain customer loyalty.
• Carefully handle all merchandise (outright & consignment) by going through proper quality checking when receives the goods; coach team members to display merchandise according to planogram for shelf fulfilment and mitigate out of stock (OOS).
• Always give priority to customers to shop by not doing work that can interrupt customers such as blocking the aisles with pallet or cart rack.

Organization Efficiency

• Exercising the correct way of implementing and coaching team members for the following:
• Goods receiving (confirm quantity, manage the high loss product, quality & freshness check)
• Display the right price at the right merchandise with promotional material such as POP to attract customers.
• During business hours, manage the sales floor and practice self-organizing, maintain cleanliness, cleaning up of equipment, giving clear instruction, educating and managing team members.
• Before store opening, check for freshness of merchandise, merchandise position alignment, check on price difference, removal of contaminated, damaged, expired merchandise so that there is no problem with the merchandise at the sales floor.
• Check and replace correct shelf tag so that to reduce price difference error and to smooth the checkout counter flow.
• Stock excess stock in a systematic and easy tracking ways so that we have accurate stock card at all time.
• Handle all store facilities with care and safely so that safety of customers and employees are protected.
• Always use common sense and manage according to Standard Operating Procedure (SOP) in these areas: Sales floor, workplace, back room, office, toilet, fire protection, risk prevention, hygiene management, occupational safety & health, customer service, fire door, CCTV, security sensor, safety related equipment, forklift, transporting equipment such as trolleys, cooking utensils, HHT & etc.

Employee Training and Development

• Always portray positive behavior, instruct and manage team members effectively.
• Developing team members by giving practical education and training to them (local, foreign workers, promoters), organize and role assignment to be delegated clearly to achieve efficiency and improve work performance of department.
• To establish a system that can maintain and improve employee satisfaction and encourage personal self-growth.
• Work together with Store HR to ensure the department organization structure is updated at all time.
• Plan and identify each team member’s job contents/ tasks, able to lead and delegate tasks to ensure everyone is working towards optimum productivity.
• Responsible to monthly work planning of department and weekly/ daily work scheduling of all team members.
• Conducting On Job Training (OJT) for Hygiene, Store Display, ACOC and etc.
• Setting team members’ goal and KPI and evaluate their work attitude.
• To understand and manage full set of department stock order and sales in order to achieve
• Targeted Quantity Sold Per Customer (QSPC)
• Reduction of Unknown loss (including Fresh loss in fresh department, fresh unknown loss)
• Reduction of wastage
• Targeted average stock value
• Operating profit (OP) and Activity Contribution (AC)
• Quality & Hygiene standards (Fresh department only – Hygiene level)

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Salary match Number of applicants Skills match

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a merchandiser?
• How many years' experience do you have as a manager / team lead?
• Do you have customer service experience?
• How many years' experience do you have in a training & development role?
• Do you have experience in a sales role?

About AEON Malaysia

Retail & Consumer Products More than 10,000 employees

Committed to Customer Satisfaction

AEON Malaysia is a leading retail company offering a wide variety of products and services. Our stores provide groceries, home goods like electronics, furniture, and bedding, as well as fashion items. We also offer services such as credit and loyalty programs, financial services, and online shopping.

With over 30 locations across Malaysia, AEON is dedicated to ensuring customer happiness and satisfaction. We focus on creating a friendly and welcoming shopping environment, supported by knowledgeable staff who are ready to assist with any needs.

As a pioneer in the Malaysian retail industry, AEON plays a significant role in shaping shopping experiences