Marketing Specialist - Sibu

婵物捨; Kuala Lumpur; On-site; MYR 30,000 - 60,000; Full time

Job summary

一家前瞻性的公司正在寻找一位充满激情的客户经理，负责推动指定区域的增长和盈利。您将与新老客户建立和维护良好的关系，积极管理日常工作流程，以实现运营和战略目标。您将提供专业的技术支持，帮助客户解决问题并改善业务。我们重视员工的经验和专业知识，提供广泛的职业发展机会，期待与您共同成长。

Qualifications

• 2年以上相关领域经验，具备大客户和承保知识。
• 愿意出差以满足客户需求。

Responsibilities

• 开发和维护与新老客户的盈利关系。
• 提供技术建议以帮助客户解决问题。

Skills

客户关系管理

风险选择

谈判技巧

销售支持

业务流程分析

Education

学士学位或同等学历

Job description

Purpose

To drive growth and profitability in assigned territory through risk selection, pricing, negotiation, sales, retention, and quality service.

Job Accountabilities

Key Accountabilities

• Develop and maintain profitable relationships with new and existing customers. Actively manage daily work processes of designated territory to achieve operational and strategic objectives.
• Manage teamwork for sales support.
• Coordinate/assess sales and service team.
• Provide technical advice that enables a customer to solve a problem or improve business.
• Develop and maintain positive customer relationships by meeting regularly with customers when no specific initiative is underway.
• Anticipate customer needs, monitor trends in order to recommend changes.
• Resolve issues within function or unit.
• Analyze needs, develop and recommend alternatives for improvements to processes, customer service or products.

Additional Job Functions

• Facilitate and provide training to customer and Strategic Business Unit personnel on products and services.

Business Accountabilities

• Assess and evaluate business processes in order to identify opportunities for improvement.
• Support capability development activities in a channel or customer segment at the local level, focusing on one or more areas (development of customer or distributor insights; segmentation and value proposition; sales tools and platforms; channel effectiveness; customer management practices) to support business improvement.
• Review assigned customer cases, prioritize case load and interpret established policies, applying discretion within authority limits in order to resolve customer issues.
• Provide specialist advisory support to internal clients on a daily basis, by being focal point of contact, to ensure that there is no misalignment between policy and practice.
• Instigate and drive research/analysis around potential business development opportunities.

Performance Management Accountabilities

• Model behaviors that demonstrate commitment to corporate values.
• Provide input into performance management discussions of project team members.
• Educate team members and business partners on area of technical expertise.
• Provide guidance and support for team members.
• Take action to manage own personal development and encourage others to do the same.

Education and Experience

Required

• Bachelors degree (or equivalent) and 2 or more years of experience in related field.
• Thorough knowledge of large accounts, underwriting including loss development, underwriter communication, etc.
• Willing to travel.

You are the heart & soul of Zurich!

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives.

We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.

Let’s continue to grow together!

• Location(s): MY - Kuala Lumpur
• Remote working:
• Schedule: Full Time
• Recruiter name: Tarenjit Kaur
• Closing date: