Marketing Specialist - Plaza Zurich

婵物捨; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading company in Kuala Lumpur is seeking a professional to drive growth and profitability through effective customer relationship management and technical support. The role involves analyzing customer needs, leading projects, and providing training, ensuring a high level of service and satisfaction.

Qualifications

• Experience in managing customer relationships and providing technical support.
• Strong negotiation and sales skills are essential.
• Ability to analyze needs and recommend process improvements.

Responsibilities

• Manage daily work processes to achieve operational objectives.
• Develop and maintain relationships with customers.
• Provide training and technical advice to customers.

Skills

Customer Relationship Management

Technical Advice

Negotiation

Sales

Risk Selection

Job description

Job Summary

To drive growth and profitability in all assigned products through risk selection, pricing, negotiation, sales, retention, and quality service.

Key Accountabilities

1. Actively manage daily work processes of designated territory to achieve operational and strategic objectives.
2. Analyze needs, develop, and recommend improvements to processes, customer service, or products.
3. Lead short-term (3 to 9 months), defined scope projects.
4. Develop and maintain profitable relationships with new and existing customers.
5. Assist customers with loss prevention meetings, claims issues, and product training.
6. Provide training to customers and Strategic Business Unit personnel on products and services.
7. Provide technical advice that enables a customer to solve problems or improve their business.
8. Develop and maintain positive customer relationships by meeting regularly with customers, even when no specific initiatives are underway.
9. Anticipate customer needs and monitor trends to recommend changes.
10. Resolve technical issues within the function or unit.

Our Culture & Values

You are the heart & soul of Zurich!

At Zurich, we like to think outside the box and challenge the status quo. We focus on positives and ask, "What can go right?"

We value the experience and expertise of our employees and offer opportunities across business areas to encourage internal career growth. Let’s continue to grow together!

Additional Details

• Location(s): MY - Kuala Lumpur, MY - Remote Work
• Remote working: Yes
• Schedule: Full Time
• Recruiter: Tarenjit Kaur
• Closing date: [Insert closing date]