Marketing Operations - Open to Fresh Graduate

Shopee; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading e-commerce platform in Kuala Lumpur is looking for a Marketing Operations (MKT Ops) team member. The role involves managing marketing efforts, ensuring backend quality, and collaborating with various teams for campaign support. Ideal candidates should possess at least a Diploma, have good English skills, and be proactive problem solvers in a fast-paced environment.

Qualifications

• At least a Diploma in any field is required, Bachelor's degree preferred.
• Excellent command of English (mandatory).
• Experience in eCommerce marketing and/or campaign management would be a plus.
• Able to multitask and prioritise under pressure.

Responsibilities

• Responsible for the operational aspects of marketing efforts.
• Manage creation and quality control for backend portals.
• Collaborate with Product Team and Regional counterparts for UAT.
• Handle customer service inquiries related to promotions.

Skills

Excellent command of English

Critical thinking

Problem-solving skills

Ability to multitask

Team player

Education

Diploma in any field

Bachelor's degree preferred

Job description

Responsibilities

• MKT Ops (Promotion Team) Job scopes: Responsible for the operational aspects of marketing efforts, covering vouchers, coins, virtual goods, promotion deals, standalone features and shipping promo rules.


• Manage creation and quality control for the backend portals to ensure accurate and timely execution.


• Collaborate with Product Team and Regional counterparts, actively participating in UAT & live testing for new feature updates and addressing live errors and bugs.


• Coordinate with multiple departments for marketing campaign support and seamless coordination.


• Proactively identify opportunities for improvement in Backend and Frontend user experiences. Advocate for feature enhancements to enhance overall work efficiency.


• Collaborate with relevant teams to raise suggestions and implement improvements. Stay abreast of industry trends and best practices to inform recommendations for feature upgrades.


• Handle customer service inquiries related to vouchers, coins & shipping promo rules, conducting investigations and providing final findings for issue resolution.


• Manage management directives for user segmentation targeting in promotions, microsite setup, and live testing to align with frontend expectations.


• Work closely with the BizFin team to plan and execute monthly vouchers, ensuring requirements are met.


• Collaborate with the Fraud and Risk Management team to address fraud cases and internal voucher incidents, ensuring a secure operational framework.


• Proactively contribute to closing the gap between backend setup and frontend UI/UX for a streamlined operational process.

Requirements

• At least a Diploma in any field is required, Bachelor's degree preferred.


• Excellent command of English (mandatory).


• Ability to adapt to shift hours, both long-term night shifts and work schedules in which employees change or rotate shifts.


• Experience in eCommerce marketing and/or campaign management would be a plus.


• Willing to be hands-on with strong executional abilities.


• Critical thinking and problem-solving skills.


• Proactive with a knack for getting things done.


• Practical judgment concerning everyday matters is highly essential coupled with critical thinking and problem-solving skills.


• Independent and self-motivated, with good end-to-end ownership of projects. Open to taking on new and ambiguous project.


• Able to multitask and prioritise under pressure.


• Thorough, attentive to details, highly proactive, resourceful, logical, critical thinker, has a growth mindset, team player, reliable and more importantly, someone who enjoys working in a fast-paced environment.