Market Research Analyst (MRA)

Alpha Iota BPO Sdn Bhd; Kuala Lumpur; Remote; MYR 100,000 - 150,000; Full time

Job summary

Alpha Iota BPO Sdn Bhd offers an exciting work-from-home opportunity for a customer research role. Suitable candidates will possess 1-2 years of experience in customer-facing positions and strong analytical skills. Join a motivating team and participate in improving customer relationships while enjoying various learning and development perks.

Benefits

Learning & Development Programs

Health and Wellness Benefits

Supportive Teams

Qualifications

• 1-2 years in customer-facing roles like customer experience or support.
• Experience in data analysis and reporting tools.
• Proven track record of enhancing customer satisfaction.

Responsibilities

• Assist in researching customer data to identify trends and insights.
• Collaborate on customer experience strategies and improve satisfaction.
• Identify upsell and cross-sell opportunities based on customer analysis.

Skills

Analytical skills

Customer satisfaction

Interpersonal skills

Communication

Tools

SQL

Excel

Tableau

CRM systems

Job description

Join Our Alpha Iota Family, Where Everyone Wins!

• Exciting Work-from-Home Opportunities

• Learning & Development Programs to Upskill Yourself

• Lucrative Salary Package

• Health and Wellness Perks & Benefits

• Motivating and Supportive Teams

.....and lots more!

Alpha Iota is based in Southeast Asia, where we are rapidly growing and are constantly on the lookout for talented individuals like yourself who want to make a difference and kickstart their successful careers. Heres what awaits you at Alpha Iota!

What would you be doing:

• Customer Research: Assist the team by researching customer data to identify trends, patterns, and insights related to customer behaviour, usage patterns, and satisfaction levels across channels, platforms and touchpoints.
• Customer Strategy: Assist the team in the development and implementation of customer experience strategies, processes, and best practices.
• Service Solutions: Assist the team with designing service solutions from an end-users perspective to solve current experience gap and potential customer needs.
• Team Collaboration: Collaborate with other departments to drive initiatives aimed at improving customer satisfaction and retention.
• Identifying Opportunities: Assist the team with identifying opportunities for upsell and cross-sell to existing customers based on analysis of their usage and needs.

To be successful in this role, you will need to have:

• About 1 to 2 years of experience in a customer-facing role, such as customer experience, account management, or customer support.
• Strong analytical skills with experience in data analysis, reporting, and visualization tools (e.g., Excel, SQL, Tableau).
• Excellent communication and interpersonal skills, with the ability to effectively communicate complex concepts to both technical and non-technical audiences.
• Proven track record of driving customer satisfaction, retention, and growth.
• Ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities and deadlines effectively.
• Experience working with CRM systems (e.g., Salesforce) and customer success platforms is a plus.

Don't miss out on this exciting opportunity! Apply now at www.alphaiotabpo.com.