Market Manager - Malaysia

tiket.com; Kuala Lumpur; On-site; MYR 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic individual to enhance hotel partnerships and improve customer experiences. This role involves acquiring new hotel partners, managing relationships, and ensuring competitive pricing and availability. With over 50 million users relying on the platform, you will play a crucial role in crafting unforgettable travel experiences. If you thrive in a fast-paced environment and possess strong interpersonal skills, this opportunity is perfect for you to make a significant impact in the hospitality industry.

Qualifications

• 5+ years in sales or revenue management, preferably in hospitality.
• Strong interpersonal skills to influence stakeholders.

Responsibilities

• Acquire and manage hotel partners, ensuring competitive pricing.
• Support customer bookings and achieve KPI targets.

Skills

Interpersonal Skills

Problem-Solving

Analytical Skills

Communication Skills

Sales Experience

Relationship Management

Adaptability

Education

Bachelor’s Degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Job description

We think you also hate when travel app is giving you a headache, right? A slight misinformation can ruin the trip.

That is exactly what we are tackling as t-fam! Making sure that our 50+ million users have the best experience in crafting their own adventure.

Your main duties in flying with us

• To acquire new hotel partners, manage hotel accounts according to assignment by Area Manager / Senior Market Manager, to manage relationships with hotel partners, review and improve commercial conditions obtained from hotel partners that are not limited to getting promo rates and increasing margin.
• To monitor and improve price competitiveness and room inventory availability at all times.
• To support related departments on customer bookings.
• Accountable to fulfill SLA, achieve its own KPI target and achieve overall hotel department’s target and KPI.
• To review and evaluate hotel performances and improve business production to hotel partners.
• Monitor, review and improve hotel contents to reflect accurate hotel information and facility details to improve overall hotel bookings.
• To support and participate in the company’s campaign / tactical promotion projects.
• To invite & sign hotels on special agreements to improve margin and competitiveness.
• To conduct presentations/workshops to hotel partners to strengthen the overall relationship.

Mandatory belongings that you must prepare

• Bachelor’s degree in any relevant field or equivalent experience
• Minimal 5 years of experience in sales, e-commerce and/or revenue management, highly preferred within hotel, travel, or hospitality industry (especially OTA channels)
• Strong interpersonal skills and ability to influence external/internal stakeholders
• Ability to research, prepare and communicate various proposals to potential and current hotel partners
• Languages: English written and verbal will be advantage
• Success in acquiring, building and maintaining long-term customer relationships
• Excellent command of English language, both written and spoken
• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint
• Strong problem-solving, analysis, and planning skills
• Adapts well to – and is energized by – changing and dynamic workplace and industry
• Possesses creative and innovative instincts and the ability to translate ideas into reality
• Thrives as a team player and demonstrates a strong work ethic

In the event that you haven’t received any updates after 3 weeks, your data will be kept and we may contact you for another career destination. Meanwhile, discover more about tiket.com on Instagram, LinkedIn, or YouTube.