Manufacturing Software Product Engineer

Agilent Diagnostics & Genomics Solutions; Penang; On-site; MYR 60,000 - 85,000; Full time

Job summary

A leading company in diagnostics and genomics is seeking a Software Delivery Manager to oversee software licenses, resolve issues related to SubscribeNet, and ensure smooth software setup and testing. This role requires strong analytical skills, a background in engineering or IT, and experience with SAP. Join a collaborative team focused on enhancing software delivery and customer support in a dynamic environment.

Qualifications

• Minimum 4 years of relevant work experience.
• Ability to work independently and produce accurate deliverables.
• Strong analytical and planning skills.

Responsibilities

• Manage software delivery and license management for Agilent software.
• Address issues related to SubscribeNet and support customer license exchanges.
• Collaborate with internal stakeholders and third-party developers.

Skills

Analytical skills

Problem-solving

Organizational skills

Communication

Education

Bachelor's or Master's Degree in Engineering, Computer Science, or related fields

Tools

SAP

Agile PLM ERP

Job description

Job Description

• Manage Software Delivery: Handle SubscribeNet, a system used to deliver Agilent software licenses globally to customers, Agilent, support providers, and partners.
• Resolve Issues: Address problems related to SubscribeNet received via support emails.
• Software Setup: Set up software according to standards, perform testing, publish to production, and run reports.
• License Management: Set up and manage software licenses, including understanding license groups, templates, definitions, and using XML files.
• Catalogue and Product Associations: Understand how catalogues, licensing definitions, products, and their versions relate to each other.
• Collaborate: Work with internal stakeholders, product managers, support providers, third-party developers, and restricted accounts.
• Customer Support: Assist customers with license exchanges and upgrades.
• Consulting: Advise product lines on licensing, subscriptions, and Global Software Distribution Center (GSDC) processes, focusing on Lab Informatics.
• Supply Chain Support: Help with the renewal of the Authorization Code Generator (ACG) application for new or updated releases.
• Monitor Notifications: Keep an eye on CRM eDelivery notifications for aftermarket service products.
• Track Issues: Record issues and resolutions for monthly reports.
• New Product Introduction: Participate in new product launches, ensuring they are manufacturable and fit within the global supply chain.
• Product Lifecycle Support: Assist in transitioning products from prototype to full production and throughout their lifecycle.
• Cross-functional partnership: Work with procurement, manufacturing, supply chain, and field services team to improve and sustain products and processes.
• Vendor Management: Direct third-party vendors or partners to meet contract deliverables and business objectives.
  
  

Qualifications

• Bachelor's or Master's Degree in Engineering, Computer Science, Information Technology, Supply Chain or related fields.
• At least 4 years of relevant work experience.
• Ability to work independently, learn quickly, and produce accurate, timely deliverables.
• Knowledge of SAP and Agile PLM ERP.
• Strong analytical, planning, problem-solving, and organizational skills.
• Excellent verbal and written communication skills.
  
  

Additional Details

This job has a full time weekly schedule.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required

Occasional

Shift

Day

Duration

No End Date

Job Function

Manufacturing