Manufacturing IT System Support (Batu Kawan)

Lam Research; Simpang Ampat; Hybrid; MYR 60,000 - 120,000; Full time

Job summary

Lam Research in Malaysia seeks an OT Systems Administrator to manage and secure OT systems used in manufacturing and cleanrooms. You will ensure availability, patching, and compliance while supporting production operations and collaborating with GIS, Manufacturing and Engineering teams.

You will handle incident responses, lifecycle management, and continuous improvement of OT infrastructure in a hybrid work setting that balances on-site collaboration with remote support.

Qualifications

• Experience in manufacturing OT or controlled environments.
• Strong diagnostic skills for hardware, software and networks.
• Ability to work during production-critical incidents.
• Excellent documentation and governance practices.

Responsibilities

• Administer, configure, monitor and maintain OT systems and infrastructure supporting manufacturing and cleanrooms.
• Provide day-to-day technical support for OT systems used in manufacturing and controlled environments.
• Coordinate security patching, vulnerability remediation and system hardening activities.
• Work with Manufacturing and Engineering to ensure OT readiness for production needs.
• Monitor and troubleshoot OT infrastructure to improve reliability and reduce downtime.

Skills

Windows endpoint administration

TCP/IP networking

Incident management

System monitoring

OT cybersecurity

Vulnerability remediation

Documentation and governance

Collaboration across teams

Tools

Windows Server

Active Directory

Security patching

Job description

The group you'll be a part of

The Global Information Systems Group is dedicated to the success of Lam through providing best-in-class and innovative information system solutions and services. Together, we support users globally with data, information, and systems to achieve their business objectives.

Position Summary

The OT Systems Administrator administers, maintains, secures and supports Operational Technology systems and infrastructure used in Lam manufacturing and cleanroom environments. The role ensures OT services remain available, reliable, secure, compliant and operationally ready.

OT Systems and Infrastructure Administration

• Administer, configure, monitor and maintain OT systems and infrastructure supporting manufacturing and cleanrooms.
• Manage OT endpoints, operating systems, applications, equipment servers, shared computers, scanning stations, network connectivity, storage and related infrastructure.
• Perform system installation, configuration, upgrades, preventive maintenance, performance monitoring and technical troubleshooting.
• Maintain system availability and reliability to minimize disruption to manufacturing operations.

Manufacturing and Cleanroom Operational Support

• Provide day-to-day technical support for OT systems used in manufacturing and controlled environments.
• Diagnose and resolve hardware, software, operating system, network and infrastructure issues.
• Support break-fix activities and high-priority P1/P2 incidents, including onsite or after-hours support when operationally required.
• Work with Manufacturing and Engineering to ensure OT infrastructure is ready for production needs.
• Identify recurring issues and implement corrective and preventive improvements.

OT Cybersecurity and Compliance

• Ensure OT systems comply with Lam Information Security policies, standards and OT security requirements.
• Coordinate and execute security patching, vulnerability remediation, endpoint protection, system hardening and cybersecurity certification activities.
• Support security assessments, audits, risk reviews, security exceptions and remediation plans.
• Monitor the OT security posture and address identified security and compliance gaps.
• Ensure only approved and appropriately certified OT devices are introduced into controlled manufacturing, cleanroom and laboratory environments.

OT Asset and Lifecycle Management

• Maintain accurate hardware, software, ownership, location and cybersecurity certification records for OT assets.
• Manage the OT asset lifecycle from procurement and staging through deployment, operation, refresh, retirement and disposal.
• Identify aging, obsolete or end-of-support systems and coordinate replacement or risk remediation.
• Promote hardware and software standardization to improve security, reliability and supportability.

Security Patching and System Maintenance

• Plan and perform periodic security patching and scheduled maintenance for OT systems.
• Review patch requirements, validate system readiness, coordinate production windows, execute phased deployment and monitor compliance.
• Troubleshoot unsuccessful patching, reboot, agent-health or system-compliance issues.
• Coordinate with regional and global OT teams to achieve security and patching targets while minimizing operational impact.

OT Infrastructure Deployment and Project Support

• Plan, configure, test and deploy OT systems and infrastructure for manufacturing expansion, cleanroom changes, new equipment and business projects.
• Support requirements gathering, architecture and governance review, implementation, transition to operations and sustainment.
• Coordinate technical dependencies with Manufacturing, Engineering, GIS, Information Security, Architecture, vendors and technology owners.
• Ensure new OT solutions are secure, supportable, standardized and aligned with Lam requirements.

Incident Management and Troubleshooting

• Respond to OT incidents and service requests that affect manufacturing operations.
• Perform structured root-cause troubleshooting across hardware, software, operating systems, network connectivity and supporting infrastructure.
• Escalate complex issues and coordinate resolution with global support teams, vendors or technology owners.
• Document recurring problems, resolutions and lessons learned to strengthen operational support.

Documentation, Standards and Governance

• Develop and maintain OT standard operating procedures, work instructions, system configurations, operational procedures and support documentation.
• Follow OT security, change management, architecture, certification and operational-governance requirements.
• Maintain records required for audit support, troubleshooting, knowledge transfer and business continuity.
• Promote consistent OT processes and standards across supported environments.

Monitoring, Reliability and Continuous Improvement

• Monitor OT infrastructure health, performance, availability, capacity and security posture.
• Analyze recurring incidents and identify opportunities to improve stability, efficiency and recoverability.
• Proactively address reliability, capacity, lifecycle and cybersecurity risks.
• Evaluate relevant technologies and recommend improvements that reduce technical debt and strengthen manufacturing capability.

Who we're looking for

• Relevant experience in system administration, manufacturing IT, Operational Technology, infrastructure support or a similar technical operations role.
• Experience supporting production-critical or controlled environments is preferred.
• Windows endpoint and server administration.
• OT or manufacturing IT system support.
• Hardware, software and operating-system troubleshooting.
• TCP/IP, network services and enterprise connectivity fundamentals.
• Active Directory and related enterprise infrastructure.
• Cybersecurity controls, endpoint protection and system hardening.
• Vulnerability remediation and security patching.
• Asset, configuration and lifecycle management.
• System monitoring, incident management and root-cause analysis.
• Manufacturing, cleanroom or laboratory technology environments.

Preferred qualifications

• Strong analytical, troubleshooting and problem-solving skills.
• Ability to work effectively during production-critical incidents and competing priorities.
• Good understanding of OT cybersecurity, infrastructure management and operational risk.
• Strong documentation, process discipline and attention to detail.
• Clear communication with technical and non-technical stakeholders.
• Ability to collaborate across site, regional and global teams.
• Security-minded approach with a strong commitment to operational reliability.
• Willingness to provide onsite or after-hours support when required by manufacturing operations.

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories - On-site Flex and Virtual Flex. 'On-site Flex' you'll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. 'Virtual Flex' you'll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.