Mandarin Team Lead (Hospitality Industry)

Agensi Pekerjaan JobScoper Sdn. Bhd.; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A recruitment agency in Malaysia is seeking an experienced Team Lead to supervise and coach customer service associates. The ideal candidate should have at least 1 year of experience in a similar role and be fluent in both English and Mandarin. Responsibilities include overseeing operations, handling escalations, and driving service excellence. This role includes various benefits, such as training and allowances. Candidates with a background in BPO are preferred.

Benefits

Training provided

Allowance provided

Annual Leave and Sick Leave

EPF & SOCSO

Qualifications

• Minimum 1 year of experience as Team Lead or Supervisor in customer service.
• Fluent in English and Mandarin required.
• Strong preference for candidates with BPO/Contact Centre background.

Responsibilities

• Supervise and coach a team to meet service targets.
• Oversee daily operations and customer interactions.
• Handle escalations and resolve concerns effectively.

Skills

Leadership

Customer Service

Communication

Problem-solving

Job description

Job Responsibility

• Supervise and coach a team of associates to meet service targets and KPIs.
• Oversee daily operations and ensure seamless customer interactions.
• Handle escalations and resolve customer concerns effectively.
• Track team performance, conduct evaluations, and provide constructive feedback.
• Drive service excellence by identifying process improvements.
• Collaborate with training, quality, and operations teams to achieve business goals.
  
  

Job Requirements

• Min 1 year of experience as Team Lead / Supervisor in customer service.
• Fluent in English and Mandarin.
• Strong preference for candidates from BPO/Contact Centre background.
• Experience in hospitality/retail/F&B supervision is highly valued.
• Excellent communication, leadership, and problem-solving skills.
• Flexible to work shifts aligned with project and country needs.
  
  

Job Benefits

• Training provided
• Allowance provided
• Annual Leave and Sick Leave
• EPF & SOCSO