Mandarin Team Lead (Customer Service)

Agensi Pekerjaan JobScoper Sdn. Bhd.; Kuala Lumpur; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading recruitment agency in Malaysia is seeking a Team Lead to oversee a customer service team. Responsibilities include coaching reps, monitoring performance, and ensuring KPIs are met. Candidates should have 1-2 years of relevant experience and be fluent in Mandarin and English. The role involves working in a flexible 24/7 shift environment, offering various job benefits including annual leave and training.

Benefits

Annual Leave

Sick Leave

Training Provided

Allowance Provided

EPF and SOCSO

Qualifications

• At least 1-2 years of Team Lead experience in a customer service/contact centre environment.
• Fluent in Mandarin and English.
• Strong leadership, coaching, and communication skills.
• Flexible to work in a 24/7 shift-based environment.

Responsibilities

• Lead and coach a team of customer service reps to deliver excellent support.
• Monitor performance, handle escalations, and ensure KPIs/SLAs are met.
• Conduct regular feedback sessions and team meetings.
• Collaborate with QA, training, and operations teams for process improvement.

Skills

Leadership

Coaching

Communication

Fluency in Mandarin

Fluency in English

Job description

Job Responsibility

• Lead and coach a team of customer service reps to deliver excellent support
• Monitor performance, handle escalations, and ensure KPIs/SLAs are met
• Conduct regular feedback sessions and team meetings
• Collaborate with QA, training, and operations teams for process improvement
  
  

Job Requirements

• At least 1â2 years of Team Lead experience in a customer service/contact centre environment
• Fluent in Mandarin and English
• Strong leadership, coaching, and communication skills
• Flexible to work in a 24/7 shift-based environment
  
  

Job Benefits

• Annual Leave and Sick Leave
• Training Provided
• Allowance Provided
• EPF and SOCSO