Mandarin-Speaking Technical Support Specialist

NI (NATIONAL INSTRUMENTS); Bayan Lepas; On-site; MYR 40,000 - 60,000; Full time

Job summary

A global technology company is seeking a Technical Support Representative in Bayan Lepas, Malaysia. The role involves resolving technical issues for customers, managing support requests, and ensuring customer satisfaction. Candidates should possess a bachelor's degree in engineering or one year of relevant experience, with strong Mandarin and English skills required. This position also values communication and problem-solving abilities, along with a customer-focused mindset. Competitive benefits and a supportive work culture are offered.

Benefits

Flexible time off plans

Paid parental leave

Medical insurance options

Qualifications

• Bachelor’s degree in IT, electronic engineering, or related field is preferable.
• Solid understanding of customer service practices.
• Comfortable working in a collaborative team environment.

Responsibilities

• Handle inbound technical support requests through various channels.
• Validate customer entitlements and manage customer data records.
• Resolve technical issues and provide feedback to customers.

Skills

Intermediate or advanced Mandarin

English

Communication

Problem-solving

Customer focus

Education

Bachelor's degree in an engineering or science-related field

1+ year of experience in Technical Support

Tools

Basic programming knowledge

Basic understanding of electronic instrumentation

Job description

A global technology company is seeking a Technical Support Representative in Bayan Lepas, Malaysia. The role involves resolving technical issues for customers, managing support requests, and ensuring customer satisfaction. Candidates should possess a bachelor's degree in engineering or one year of relevant experience, with strong Mandarin and English skills required. This position also values communication and problem-solving abilities, along with a customer-focused mindset. Competitive benefits and a supportive work culture are offered.