Mandarin Speaking Customer Success Specialist (WFH)

TP; Johor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading customer support company in Johor is looking for Mandarin-speaking Customer Service Representatives. In this full-time role, you'll handle inquiries and ensure a positive customer experience. Ideal candidates have bilingual fluency and excellent communication skills, with opportunities for fresh graduates. The company offers a competitive salary, paid training, and career development in a supportive work culture.

Benefits

Competitive salary & comprehensive benefits

Paid training and continuous career development

Supportive, diverse, and inclusive work culture

Opportunities for professional growth

Qualifications

• Fluency in Mandarin and good English communication is required.
• Experience in customer service or call centers is an advantage, but fresh graduates are welcome.
• Willingness to work rotational shifts, including weekends and public holidays.

Responsibilities

• Handle customer inquiries via email, live chat, and phone calls.
• Provide accurate information and effective solutions.
• Document customer interactions and update records.
• Escalate complex cases to appropriate teams.
• Collaborate with your team to meet service goals and KPIs.

Skills

Fluency in Mandarin (spoken & written)

Good English communication

Excellent communication skills

Multitasking

Problem-solving skills

Job description

🌟 We’re Hiring: Mandarin-Speaking Customer Service Representative 🌟

📍 Location: Johor (Open to relocation tentatively by March 2026)

💼 Job Type: Full-time | Industry: Customer Support / BPO

About the Role

Are you passionate about helping others and delivering great service? We’re looking for Mandarin-speaking Customer Service Representatives to join our growing team at Teleperformance Malaysia!

In this role, you’ll be the first point of contact for our customers — handling inquiries, solving problems, and ensuring every customer interaction is a positive experience.

What You’ll Do

• ✅ Handle customer inquiries via email, live chat, and phone calls
• ✅ Provide accurate information and effective solutions
• ✅ Document customer interactions and update records
• ✅ Escalate complex cases to the appropriate teams
• ✅ Collaborate with your team to meet service goals and KPIs

What You’ll Bring

• ✔️ Fluency in Mandarin (spoken & written) and good English communication
• ✔️ Experience in customer service or call centers is an advantage — but fresh graduates are welcome!
• ✔️ Excellent communication, multitasking, and problem-solving skills
• ✔️ Willingness to work rotational shifts (including weekends/public holidays)
• ✔️ Currently in Johor or open to relocating

What’s in It for You

• ✨ Competitive salary & comprehensive benefits
• ✨ Paid training and continuous career development
• ✨ Supportive, diverse, and inclusive work culture
• ✨ Opportunities for professional growth within a global organization

Ready to take the next step in your career?

🚀 Apply now and start your journey with Teleperformance Malaysia — where every interaction matters!