Mandarin Speaking Customer Service Representative

Tribe Business Services Sdn Bhd; Kuala Lumpur; Remote; MYR 20,000 - 100,000; Full time

Job summary

A customer service company in Kuala Lumpur is looking for a dedicated individual to deliver exceptional service to customers. This role requires a high school diploma and at least one year of experience in mobile gaming, live chat, or customer service. Mandarin proficiency is preferred. The position offers 100% work-from-home flexibility, medical benefits, and opportunities for advancement.

Benefits

EPF/SOCSO

Attendance bonus

Work from home

Medical benefits

Paid training

Advancement opportunities

Qualifications

• 1 year experience in Mobile Gaming / Live Chat / Customer Service required.
• Mandarin speaker preferred with excellent communication skills.
• Ability to navigate several computer platforms simultaneously.

Responsibilities

• Deliver exceptional service and solutions to customers.
• Provide background support to our customers.
• Work with leading technologies and systems.

Skills

Customer service experience

Communication skills in Mandarin

Experience with live chat

Familiarity with Microsoft Office

Education

High school diploma or equivalent

Job description

Job Responsibilities

• Deliver exceptional service and solutions to customers
• Providing support background support to our customers
• Work with leading technologies and systems while having a dedicated team of leaders and peers to support you each and every day

Job Requirements

• High school diploma or equivalent
• Mobile Gaming / Live Chat / Customer Service need 1 year experience (Required)
• Experience in customer service and/or call center
• Mandarin speaker preferred
• Excellent verbal and written Mandarin and English communication skills; candidates will complete a language test to assess fluency
• Ability to communicate in written professional English
• Experience in live chat and email reply is fundamental
• The ability to navigate in several computer platforms simultaneously
• Familiarity with Microsoft Office tools

Job Benefits

• EPF/SOCSO
• Attendance bonus
• 100% Work from home
• Medical benefits
• Paid training
• Advancement opportunities â 80% of our frontline leaders have been promoted from within