Mandarin Speaking Customer Service Executive-Operations

SwiftWave Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company is seeking a Customer Service Representative to deliver exceptional support and maintain detailed records. Candidates must be proficient in Mandarin and English, possess strong interpersonal skills, and thrive in a fast-paced environment. Benefits include a competitive salary, annual leave, and performance-based incentives.

Benefits

Competitive salary: negotiable based on experience.

Annual leave.

Incentive upon completing KPIs.

Year-end discretionary bonus.

Qualifications

• Proficiency in Mandarin and English required; additional languages are a plus.
• Must possess strong communication and interpersonal skills.
• Detail-oriented with excellent problem-solving abilities.

Responsibilities

• Deliver outstanding customer service and support.
• Maintain detailed and accurate customer records.
• Collaborate with internal teams for seamless service delivery.
• Address customer inquiries and resolve issues effectively.

Skills

Customer service

Communication

Interpersonal skills

Problem-solving

Detail-oriented

Efficiency in fast-paced environments

Job description

Job Responsibility

• Deliver outstanding customer service and support.
• Maintain detailed and accurate customer records.
• Collaborate with internal teams to ensure seamless service delivery.
• Address customer inquiries and resolve issues promptly and effectively.
  
  

Job Requirements

• Must Proficiency in Mandarin and English; additional language skills will be an advantage.
• Strong communication and interpersonal skills.
• Ability to work efficiently in a fast-paced environment.
• Detail-oriented with excellent problem-solving abilities.
  
  

Job Benefits

• Competitive salary: negotiable based on experience.
• Annual leave.
• Incentive upon completing KPIs.
• Year-end discretionary bonus.