Mandarin Speaking Customer Service

Telecontinent; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading company is seeking a Full Time Mandarin Speaking Customer Service representative in Kuala Lumpur. The role involves managing customer inquiries, scheduling appointments, and providing essential information in a medical context. With a competitive salary up to RM3,200 and various allowances, this is an excellent opportunity for fresh graduates eager to start their careers in customer service.

Benefits

Annual Increment (Performance-based)

Annual Bonus (Performance-based)

Overtime Pay

Training Provided

Medical and Hospitalization Leave

EPF / SOCSO / PCB

Qualifications

• Fresh graduates are welcome to apply.
• Must be able to communicate in English & Mandarin.
• MBBS holders are welcome.

Responsibilities

• Handle customer inquiries over Voice and Non-voice channels.
• Obtain information and align with customer needs.
• Schedule appointments according to doctor availability.

Skills

Communication Skills

Problem-Solving Skills

Interpersonal Skills

Fluent English

Fluent Mandarin

Multitasking

Customer Service

Education

Minimum SPM

Job description

Telecontinent Hiring! Full Time Mandarin Speaking Customer Service in Kuala Lumpur, Earn up to MYR 3,200 - Ricebowl

Fewer than 10 applicants. Your chances are good!

Posted5 days ago • Closing13 Jul 2025

Fewer than 10 applicants. Your chances are good!

Requirements

• Fresh graduate are welcome to apply (with minimum SPM)
• Available to join 16 June 2025
• Must able to communicate in English & Mandarin
• Mandarin speakers are welcome to apply
• MBBS holders are welcome

Responsibility

• Handle customer inquiries (medical, hospital, clinics-related) over the Voice (Inbound call) and Non-voice (Email, Livechat & WhatsApp) channel
• Obtain all necessary information, check on systems and align with customer needs
• Checking the availability, arranging and scheduling appointments according to doctor/specialist availability
• Assist customers with essential guidance and accurate information (medical-related)
• Serves as the frontline liaison between healthcare providers and patients
• Ensuring smooth communication and facilitating the delivery of high-quality care
• Handling general inquiries, scheduling appointments, and providing information about medical services and policies
• Middle person in charge between patient and hospital

Working timing

• Monday to Sunday - 8am to 8pm (Operation timing)
• 9 working hours perday (including lunch hours)
• 5 Working days (2 Off days - depends on schedule)

Working Location

Salary Package

• Base pay: RM3000.00 - RM3200.00
• KPI allowance: up to RM500.00/month
• Attendance allowance: RM100.00/month

Additional Benefits

• Annual Increment (Performance-based)
• Annual Bonus (Performance-based)
• OT allowance (If applicable)
• Shift allowance (If applicable)
• Training and proper guidance will be provided

Additional Benefits

• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Annual Bonus
• Training Provided
• Performance Bonus
• Overtime Pay

Communication Skills Problem-Solving Skills Interpersonal Skills Fluent English Fluent Mandarin Multitasking Customer Service

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