Mandarin Speaker - Customer Relationship Specialist

Agensi Pekerjaan JobScoper Sdn. Bhd.; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Representative in Kuala Lumpur. Responsibilities include handling customer inquiries via email and chat, providing accurate information, and maintaining compliance. Candidates should be proficient in Mandarin and English, with previous experience in customer service preferred. The role offers annual and sick leave, along with required training.

Benefits

Annual Leave and Sick Leave

EPF and SOCSO

Training Provided

Allowance Provided

5 working days

Qualifications

• Proficiency in Mandarin and English (spoken & written).
• Experience in customer service or customer success preferred.
• Detail-oriented with the ability to handle compliance tasks.

Responsibilities

• Handle customer inquiries professionally via email and chat.
• Provide accurate information on products, services, and policies.
• Clarify customer needs and provide effective solutions.

Skills

Proficiency in Mandarin

Proficiency in English

Strong communication skills

Problem-solving skills

Multitasking skills

Job description

Job Responsibilities

• Handle customer inquiries professionally via email and chat.
• Provide accurate information on products, services, and policies.
• Clarify customer needs, assess problems, and provide effective solutions.
• Perform specified KYC tasks and ensure compliance with company policies.
• Escalate complex cases when required.
• Accurately document all customer interactions in the system.
• Maintain a professional and helpful attitude at all times.
• Adhere to shift schedules and meet performance targets.

Job Requirements

• Proficiency in Mandarin and English (spoken & written).
• Experience in customer service or customer success preferred.
• Strong communication, problem-solving, and multitasking skills.
• Detail-oriented with the ability to handle compliance tasks.
• Willingness to work on a 24/7 rotational shift basis.

Job Benefits

• Annual Leave and Sick Leave
• EPF and SOCSO
• Training Provided
• Allowance Provided
• 5 working days