Mandarin Interpreters - (Work from home- Immediate joiners)

IntouchCX; Kuala Lumpur; Remote; MYR 100,000 - 150,000; Full time

Job summary

A customer experience solutions provider is seeking a Mandarin Interpreter to join their team in a fully remote position. The successful candidate will provide high-quality Mandarin language interpretation services to assist customers. Candidates must be fluent in both Mandarin and English, with strong customer service skills and a minimum of 1 year of experience. This role offers flexible working arrangements and opportunities for professional growth.

Benefits

Competitive salary

Bonus opportunities

Flexible working arrangements

Comprehensive training programs

Career advancement opportunities

Qualifications

• Minimum 1 year of experience in a customer service or call center environment.
• Ability to work independently and as part of a team.
• Adaptability to handle multiple tasks and changing priorities.

Responsibilities

• Provide accurate and efficient Mandarin language interpretation services.
• Facilitate clear communication between customers and support teams.
• Resolve customer issues in a timely and professional manner.
• Maintain a high level of customer satisfaction.

Skills

Fluency in Mandarin (C1 & C2)

Fluency in English (C1 & C2)

Strong customer service skills

Excellent communication skills

Job description

Mandarin Interpreters - (Work from home- Immediate joiners)

About the role This is an exciting opportunity to work as a Mandarin Interpreter for INTOUCHCX MALAYSIA SDN. BHD. in a fully remote role. You will be providing high-quality Mandarin language interpretation services to assist customers located in Kuala Lumpur City Centre. This is a full-time position, offering the flexibility of working from home.

What you'll be doing

• Provide accurate and efficient Mandarin language interpretation services to support customer inquiries and concerns
• Facilitate clear communication between customers and support teams on Video calls.
• Resolve customer issues in a timely and professional manner
• Maintain a high level of customer satisfaction by delivering excellent service
• Adhere to company policies, procedures and service level agreements
• Continuously improve your language skills and interpretation capabilities

What we\'re looking for

• Fluency in both Mandarin (C1 & C2 Level) and English (C1 & C2 Level), with the ability to interpret between the two languages accurately and efficiently
• Strong customer service skills and a passion for delivering exceptional experiences
• Excellent communication and active listening skills
• Ability to work independently and as part of a team
• Adaptability and the capacity to handle multiple tasks and changing priorities
• Minimum 1 year of experience in a customer service or call center environment

What we offer

• Competitive salary and bonus opportunities
• Flexible working arrangements, including the ability to work from home
• Comprehensive training and development programs to enhance your skills
• A collaborative and inclusive company culture that values employee wellbeing
• Opportunities for career advancement and professional growth

About us

INTOUCHCX MALAYSIA SDN. BHD. is a leading provider of customer experience solutions, specialising in multilingual contact centre services. With a strong presence in Kuala Lumpur, we are dedicated to delivering exceptional customer service and driving business success for our clients. Our company values of innovation, integrity, and teamwork are at the heart of everything we do.

Apply now for this exciting opportunity to join our dynamic team as a Mandarin Interpreter!

Application details

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What\'s your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years\' experience do you have as a Mandarin Interpreter?
• Do you have customer service experience?
• Are you willing to undergo a pre-employment background check?
• Which of the following languages are you fluent in?

End of description