Mandarin Customer Support Specialist – Kuala Lumpur

CB Talents; Penang; Hybrid; MYR 95,000 - 99,000; Full time

Job summary

Teleperformance Malaysia is hiring a Mandarin-speaking Customer Support Specialist for Taiwanese Mandarin and English in Kuala Lumpur. The role starts with a work-from-home month until visa approval, then on-site work follows.

The position offers a gross monthly salary and language allowance, with a structured 5-day workweek. Applicants should hold a Bachelor's degree for Employment Pass visa processing and demonstrate native Mandarin (Taiwan variant) with strong English proficiency.

Qualifications

• Native-level proficiency in Mandarin (Taiwan variant) and strong English fluency.
• Bachelor's degree mandatory for Employment Pass visa processing.
• Basic knowledge of customer service principles.

Skills

Mandarin

English fluency

Customer service basics

Education

Bachelor's degree

Job description

Join Teleperformance Malaysia as a Mandarin-Speaking Customer Support Specialist!

Are you fluent in Mandarin and English? Looking to launch your career in a vibrant, international capital? Teleperformance is hiring a Customer Support Specialist (CSS) to deliver top-tier support from the heart of Kuala Lumpur, Malaysia.

Key Job Details

• Position: Customer Support Specialist (CSS) — Taiwanese Mandarin & English
• Location: Kuala Lumpur, Malaysia Work from home for the first month until visa approval
• Gross Salary: MYR 8,500 – 8,900 gross per month (includes language allowance)
• Schedule: 5 working days per week with 2 days off
  • Monday – Friday: Between 9:00 AM – 10:00 PM
  • Saturday – Sunday: Between 9:00 AM – 6:00 PM

Requirements

• Language: Native-level proficiency in Mandarin (Taiwan variant) and strong English fluency
• Education: Bachelor's degree (mandatory for Employment Pass visa processing)
• Experience: Basic knowledge of customer service principles

Why Kuala Lumpur?

Enjoy living in a modern, culturally diverse metropolis known for its iconic skyline, world-class street food, high standard of living, and central location for travel across Southeast Asia.