Mandarin CS Representative/Logistics Coordinator 客服物流专员

Calerie Health Sdn Bhd; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A growing health company in Malaysia is seeking a Customer Service Representative who also fulfills Logistic Coordinator responsibilities. The role involves engaging with customers, managing their queries, and performing administrative tasks while requiring a Bachelor's degree and strong communication skills. Fresh graduates are encouraged to apply, and training will be provided.

Qualifications

• Bachelor's degree required; Master's preferred.
• Proficiency in English, Bahasa Malaysia, and Mandarin is necessary.
• Experience in customer service or logistics is desirable.

Responsibilities

• Deliver excellent customer service through phone, email, and live chat.
• Act as a liaison for product/service information and issue resolution.
• Perform office-based administrative duties.

Skills

Good communication skills

Responsibility

Patience

Positivity

Enthusiasm for customer service

Education

Bachelor's degree

Master's degree or professional qualification

Tools

Microsoft Office

Job description

i. Deliver excellent customer service and manage the needs of our customers through our communication channels (phone, email, and live chat).

ii. The Customer Service Representative (CSR) will act as a liaison, providing product/services information, answering questions, and resolving any issues related to customer accounts, as well as managing warehousing and logistics roles as the Logistics Coordinator.

iii. Perform office-based administrative duties as required.

Job Requirements:

i. Bachelor's degree is the minimum requirement. A master's degree or professional qualification is an advantage. Fresh graduates and students are welcome to apply for junior or part-time positions, as training will be provided.

ii. Entry-level candidates with more than one year of customer service or contact center experience are desirable.

iii. Good communication skills, responsibility, patience, cheerfulness, positivity, enthusiasm for customer service are strongly encouraged.

iv. Proficiency in English, Bahasa Malaysia, and Mandarin to communicate effectively with Mandarin-speaking clients (Cantonese is an advantage). Proficiency in Microsoft Office (Word, Excel, PowerPoint) is required.

Remark:

Company Website: https://www.calerie-health.com.my

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