Manager, User Experience (UX)

Hong Leong Bank; Petaling Jaya; On-site; MYR 120,000 - 150,000; Full time

Job summary

Jora Malaysia is seeking an experienced UX professional to own end-to-end user journey design across its digital banking platforms. You will map journeys, define information architecture, and collaborate with product, technology, and UI designers to deliver intuitive experiences.

You will lead research, user interviews, usability testing, and design workshops, translating insights into concrete wireframes and copy that align with brand guidelines.

Qualifications

• 7 years of hands-on UX or service design experience in digital banking, fintech, or agencies.
• Proven track record owning complex journeys and leveraging analytics for data-driven design.
• Experience facilitating workshops and running user research including usability tests.

Responsibilities

• Own end-to-end user journey design, information architecture, user flows, and wireframes across digital banking channels.
• Lead concept design and experience strategy for new initiatives and channel features.
• Collaborate with dedicated UI Designers by providing structural UX wireframing and journey direction.
• Integrate clear UX copywriting (screen copy, flows, notifications) aligned with brand guidelines.
• UI design and prototyping skills are an added advantage.
• Plan and run qualitative/quantitative research (usability testing, interviews, A/B testing, personas) to validate concepts and measure experience impact.
• Lead design workshops, co-creation sessions, and design sprints with cross-functional teams to align on data-backed solutions.
• Benchmark digital experiences through competitor analysis and industry leading practices to uncover growth and optimization opportunities.

Skills

UX design

User research

Workshop facilitation

Information architecture

UX copywriting

Education

Degree in UX/Interaction Design or related field

Tools

Figma

Adobe XD

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Own and drive end-to-end user journey design across digital banking platforms. This individual contributor role is responsible for mapping seamless customer journeys, integrating UX copywriting across touchpoints, conducting user research, and facilitating design workshops. You will define structural UX flows and work closely with product, technology, business units, and dedicated UI designers to deliver intuitive digital experiences.

Key Responsibilities

User Journey Ownership & Strategy

Own end-to-end user journey design, information architecture, user flows, and wireframing across digital banking channels.

Lead concept design and experience strategy for new initiatives and channel features.

Partner with dedicated UI Designers by providing structural UX wireframing and journey direction.

Integrate clear UX copywriting (screen copy, flows, notifications) aligned with brand guidelines.

UI design and prototyping skills are an added advantage.

Data-Driven Research, Insights & Workshop Facilitation

Incorporate product analytics, customer feedback, and data-driven insights into design decisions to continuously improve user journeys.

Plan and run qualitative/quantitative research (usability testing, interviews, A/B testing, personas) to validate concepts and measure experience impact.

Lead design workshops, co-creation sessions, and design sprints with cross-functional teams to align on data-backed solutions.

Benchmark digital experiences through competitor analysis and industry leading practices to uncover growth and optimization opportunities.

Quality Control & Governance

Conduct Usability Acceptance Testing (UAT), translation/content reviews, and usability audits before release.

Support internal UX processes, design system standards, and governance to ensure consistent touchpoint quality.

Stakeholder Collaboration

Work directly with product, technology, business, and compliance teams throughout the development lifecycle.

Clearly present user scenarios, journey maps, data insights, and research findings to key stakeholders.

Job Requirements

Education:

Degree/Advanced Diploma in Interaction Design, HCI, Service Design, Mass Communication, or related fields.

Experience:

7 years of hands-on experience in UX Design, Interaction Design, or Service Design within digital banking, fintech, or agency environments.

Proven track record in owning complex journeys, leveraging analytics for data-driven design choices, facilitating workshops, running research, and conducting UAT/usability reviews.

Skills:

Core expertise in journey mapping, wireframing, information architecture, workshop facilitation, and tools (Figma, Adobe XD, etc.).

Ability to translate qualitative research, data analytics, and user feedback into clear design requirements.

Strong foundation in UX copywriting principles, brand guidelines, and Design Thinking.

UI design and prototyping skills are an added advantage.

Multilingual written skills (English, Bahasa Malaysia, or Chinese) are an added advantage for localized messaging reviews.