Manager, Travel Services & Products

Malaysia Airlines; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Manager for Travel Services & Products to lead a team in curating and integrating strategic travel offerings. This role is pivotal in enhancing customer journeys while driving revenue growth through innovative partnerships. You will be responsible for overseeing product selection, vendor management, and ensuring a customer-centric approach. If you possess strong analytical skills, excellent communication abilities, and a passion for the travel industry, this is an exciting opportunity to make a significant impact in a vibrant and evolving sector.

Qualifications

• Minimum 6 years of working experience in relevant fields.
• Strong analytical background to interpret data and trends.

Responsibilities

• Lead team to curate and onboard strategic travel-related products.
• Develop partnerships to drive ancillary revenue and optimize performance.

Skills

Product Development

Marketing

E-commerce

Commercial

Business Development

Customer Experience & Partnerships

Education

Degree in Finance

Degree in Business Administration

Degree in Engineering

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Power BI

Job description

Position Title
Manager, Travel Services & Products

Report To
Head, Global Travel Partnerships

Position Summary
The role is responsible for leading a team to curate and onboard strategic travel-related products and merchants into the airline’s travel services ecosystem. This role ensures that the ecosystem offers a diverse, high-quality, and commercially viable range of services that enhance the overall customer journey while driving ancillary revenue. As the primary decision-maker in merchant selection and partnership management, the Manager identifies key opportunities, negotiates agreements, and oversees the seamless integration of travel services such as ground transportation, tours, activities, travel insurance, and other ancillary products. The role also focuses on optimizing commercial performance, customer experience, and operational efficiency.

Key Accountabilities

Product & Merchant Selection

• Lead the team in identifying, evaluating, and securing partnerships with merchants that align with the airline's travel services strategy.
• Ensure a diverse and high-quality portfolio of products and services for customers.

Commercial & Revenue Growth

• Develop partnership models to drive ancillary revenue, ensure competitive pricing, and maximize profitability.
• Monitor performance and adjust strategies to meet revenue goals.

Vendor & Relationship Management

• Build and maintain strong partnerships with merchants, ensuring ongoing performance monitoring and service quality.
• Act as the primary point of contact, resolving issues and ensuring collaboration.

Customer-Centric Approach

• Curate a relevant product portfolio based on market trends and customer needs.
• Continuously evaluate and refine offerings to stay ahead of competitors and meet traveler demands.

Integration & Execution

• Collaborate with internal teams to integrate new services seamlessly into the airline’s platforms.
• Ensure smooth product execution across digital channels and operational workflows.

Team Leadership & Strategy

• Lead and mentor the team to execute the travel services roadmap and align with business objectives.
• Foster a collaborative culture, set performance targets, and ensure team success.

Qualifications

• Degree in Finance, Business Administration, Engineering or related discipline.
• Minimum 6 years of working experience.

Areas Of Experience

• Product Development
• Marketing
• E-commerce
• Commercial
• Business Development
• Customer Experience & Partnerships

Personality Traits

• Excellent English communication skills, both oral and written.
• Basic business acumen on travel and e-commerce programs.
• Strong analytical background and ability to extract, interpret, analyse and study data, insights or trends from multiple sources.
• Strong technical skills (e.g., Microsoft Excel & PowerPoint); knowledge in Microsoft Power BI is an added advantage.
• Strong communication and negotiation skills (written, verbal, presentation, facilitation).