Manager - Training & Development (Credit Management Group)

Aeon Credit Service; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

A financial services provider in Kuala Lumpur is seeking a Manager for Training & Development to lead internal training initiatives for the Credit Management Group. The role requires at least 8 years of experience in training, strong facilitation skills, and a solid understanding of credit operations. The ideal candidate will be responsible for designing training materials, conducting sessions, and supporting HR in recruitment activities. This is a great opportunity to impact training effectiveness in a growing team.

Qualifications

• Minimum 8 years’ experience in training or learning & development, preferably in financial services.
• Familiarity with credit management or regulatory training requirements.
• Able to manage multiple priorities and work independently under pressure.

Responsibilities

• Develop and implement the annual training plan for CMG.
• Conduct internal training sessions on credit operations and compliance.
• Monitor training attendance and completion in compliance with guidelines.

Skills

Facilitation and presentation skills

Communication skills

Analytical skills

Coordination skills

Microsoft Office proficiency

Education

Diploma or Degree in Business Administration, Human Resources, Training & Development

Certification in Learning & Development

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

Manager - Training & Development (Credit Management Group)

To lead, implement and enhance internal training programs and development initiatives for the Credit Management Group (CMG), while supporting HR in recruitment coordination activities specific to CMG.

Key Responsibilities:

Training & Development (Core Focus):

Develop and implement the annual training plan for CMG based on business needs and regulatory requirements.

Conduct internal training sessions (classroom and online) for CMG staff on topics such as credit operations, collection strategies, compliance, and system usage.

Coordinate external and inter-departmental training programs, including collaboration with third-party providers.

Create training materials, modules, and e-assessment tools to evaluate learning effectiveness.

Monitor training attendance and ensure completion in line with BNM and internal compliance guidelines.

Track and analyze training performance, assessment scores, and feedback to improve training outcomes.

Manage the CMG e-learning platform including assignment, tracking, and follow-ups.

Recruitment Support (Secondary Scope):

Support HR in scheduling interviews and coordinating hiring activities for CMG vacancies.

Liaise with Unit Heads/Section Heads to confirm interview dates and hiring requirements.

Assist in coordination of outsourced recruitment vendors (if required) and support career fair participation.

General & Compliance:

Ensure training and recruitment support activities adhere to company policies and BNM regulations.

Prepare relevant reports and documentation for audit or management review.

Perform any ad-hoc tasks or assignments as directed by CMG Management.

Job Requirement:

Diploma or Degree in Business Administration, Human Resources, Training & Development, or relevant fields.

Certification in Learning & Development, Training or Instructional Design is an advantage.

Minimum 8 years’ experience in training or learning & development, preferably in financial services or credit-related functions.

Familiarity with credit management, collection operations, or regulatory training requirements is preferred.

Strong facilitation and presentation skills (online & in-person).

Proficient in Microsoft Office (especially Excel and PowerPoint).

Able to design engaging training materials and assessments.

Strong interpersonal, communication, and coordination skills.

Good analytical and reporting capabilities.

Able to manage multiple priorities and work independently under pressure.

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