Manager - Tax Operations

PwC Malaysia; Kuala Lumpur; On-site; MYR 80,000 - 130,000; Full time

Job summary

PwC Malaysia is looking for a skilled operational leader to provide high-level administrative support and manage a team effectively. This role involves strategic planning, policy development, and fostering strong relationships within the organization. With responsibilities to enhance team performance and deliver on client expectations, candidates must have substantial experience and the ability to thrive in dynamic environments.

Qualifications

• Minimum 6 years of experience with a proven track record in operational excellence.
• Ability to manage a team of 15+ members.
• Strong verbal and written communication skills.

Responsibilities

• Coordinate, manage, and monitor a team of young professionals.
• Improve efficiency of support services.
• Assist in the development of strategic operational plans.

Skills

Analytical Thinking

Leadership

Communication

Education

Degree in Accounting, Economics, Finance, or relevant disciplines

Job description

Job Description & Summary

At PwC, our people in business services and support focus on providing efficient and effective administrative support to enable smooth operations within the organisation. This includes managing schedules, coordinating meetings, and handling confidential information.

Those working as assistants and office support at PwC will provide high-level administrative support to senior executives, including managing their schedules, coordinating meetings, and handling confidential information. You will play a crucial role in maintaining smooth operations and effective communication within the organisation.

Responsibilities

Operational Management

• Coordinate, manage, and monitor a team of young professionals.
• Monitor and analyze performance metrics, trends, and KPIs to assess the effectiveness of Center of Excellence initiatives and identify areas for improvement.
• Improve the efficiency of support services and facilitate coordination and communication between support functions.
• Resolve issues that prevent effective team working, even during times of change and uncertainty.

Strategic Planning

• Foster strong relationships and collaboration with internal and external stakeholders.
• Assist in the development of strategic plans for operational activities.
• Assist to analyze complex ideas or proposals and build a range of meaningful recommendations.
• Use multiple sources of information, including broader stakeholder views, to develop solutions and recommendations.

Policy and Procedure Development

• Assist in establishing policies and procedures aligned with MYHC policies to promote the firm’s culture and vision.

Employee Growth Initiatives

• Assist to coach the team and encourage them to take ownership of their development.

Relationship Management

• Maintain strong relationships and collaboration with internal and external stakeholders.

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
• Develop skills outside your comfort zone, and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

Requirements

• Degree in Accounting, Economics, Finance, or any other relevant disciplines and/or a professional accounting qualification.
• Minimum 6 years of experience with a proven track record of success in driving operational excellence and leading teams, preferably within the Tax or Assurance function.
• Relevant experience in International corporate tax or Malaysian corporate tax is an added advantage.
• Strong verbal and written communication skills.
• Ability and willingness to keep up-to-date with Tax technical developments.
• Experience managing a large team of more than 15 members.
• Experience coaching and providing guidance to team members.

Skills and Competencies

• Strong analytical and strategic thinking skills.
• Ability to lead and manage multiple projects and departments.
• Exceptional communication and negotiation skills.
• Ability to develop and implement operational plans and initiatives.
• Strong leadership and team-building skills.
• Ability to thrive in a fast-paced, dynamic environment.

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Administrative Support, Agile Database Administration, Analytical Thinking, Business Process Improvement, Calendar Management, Change Management, Clerical Support, Coaching and Feedback, Collaborative Forecasting, Communication, Communications Management, Concur Travel, Conducting Research, Confidential Information Handling, Corporate Records Management, Correspondence Management, Creativity, Credentialing Database, Customer Relationship Management, Customer Service Excellence, Customer Service Management, Data Entry {+ 55 more}

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

September 30, 2025

For further information, and to apply, please visit our website via the “Apply” button below.

Candidates must be resident in Malaysia, or have the right to work in Malaysia.