Manager, Supply & Demand

Lyreco Group (Italy); Kulai; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading company in the supply chain sector is seeking a Supply & Demand Manager to oversee product availability and optimize inventory. The role requires collaboration with sales, marketing, and logistics teams to develop forecasts and manage inventory effectively. The ideal candidate will possess strong analytical skills, negotiation abilities, and a background in supply chain management. This position offers an opportunity to lead customer service initiatives and enhance operational efficiency.

Qualifications

• Minimum of 5 years’ experience in Product Supply, Control and Operations.
• Proficient in English written and verbally.

Responsibilities

• Overseeing and optimizing supply and demand balance.
• Developing effective forecast models based on industry trends.
• Providing leadership to the customer service team.

Skills

Negotiation

Communication

Analytical

Stock Management

Supplier Management

Education

Bachelor degree in Business Administration

Bachelor degree in Logistic

Bachelor degree in Supply Chain Management

Tools

Microsoft Excel

SAP

Job description

The Supply & Demand Manager is responsible for overseeing and optimizing the balance between supply and demand to ensure product availability, reduce excess inventory, and meet customer expectations. This role involves close coordination with sales, marketing, and logistics to develop accurate forecasts, manage inventory, and align supply planning with business goals.

• Developing effective forecast models based on industry trends and demand patterns
• Proposing and implementing solutions to improve demand forecast accuracy
• Successfully communicating forecast and inventory estimations to management
• Monitoring and reporting on important changes in sales forecasts, budgets, and business strategies
• Supporting management with risk assessments and mitigation activities
• Conducting monthly forecast maintenance
• Addressing demand-related issues in a timely and effective manner
• Assisting in developing annual budgets and streamlining costs
• Scheduling regular forecast review meetings with management & suppliers with MKT
• Maintaining demand planning processes to improve forecast accuracy
• Updating forecasts for new products, seasonal products, discounts, and promotions
• Working with team members to plan, coordinate, and execute demand planning activities
• Coordinating with inventory team to monitor and maintain optimal inventory levels
• Customer Service Oversight: Provide leadership and guidance to the customer service team to ensure a high level of customer satisfaction. Monitor service metrics, handle escalated customer inquiries, and implement continuous improvement initiatives.
• Collaborative Engagement: Work closely with commercial teams, distributors, and global supply chain functions to understand market dynamics, demand variations, and customer requirements. Foster strong relationships to ensure accurate demand signals and effective supply planning.
• Ensuring proper workflow of supplier payment and finance process flow is in accordance.

Qualification

• Bachelor degree level or above in Business Administration / Logistic / Supply Chain Management
• High proficiency inMicrosoft Excel (Pivot, matrix, formula etc), Strong stock management skills,SAP user, strong supplier management skills, strong analytical skills, Good knowledge on transport regulation
• Proficient in English written and verbally
• Excellent negotiation skills and communication skills
• Minimum of 5 years’ experience in Product Supply, Control and Operations
• Candidate who can work in senai area will be considered.