Manager, Supply & Demand

Lyreco Switzerland AG; Johor; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading global workplace solutions company is seeking a Supply & Demand Manager to optimize product availability and manage inventory. The role involves close coordination with sales, marketing, and logistics to develop forecasts and ensure customer satisfaction. Candidates should have a strong background in supply chain management, excellent negotiation skills, and a minimum of 5 years' experience in product supply operations.

Qualifications

• Minimum of 5 years’ experience in Product Supply, Control and Operations.
• High proficiency in Microsoft Excel and strong stock management skills.

Responsibilities

• Overseeing and optimizing supply and demand balance.
• Developing effective forecast models based on industry trends.
• Coordinating with inventory team to maintain optimal inventory levels.

Skills

Analytical Skills

Negotiation Skills

Communication Skills

Stock Management

Supplier Management

Transport Regulation Knowledge

Education

Bachelor degree in Business Administration

Bachelor degree in Logistic

Bachelor degree in Supply Chain Management

Tools

Microsoft Excel

SAP

Job description

The Supply & Demand Manager is responsible for overseeing and optimizing the balance between supply and demand to ensure product availability, reduce excess inventory, and meet customer expectations. This role involves close coordination with sales, marketing, and logistics to develop accurate forecasts, manage inventory, and align supply planning with business goals.

1. Developing effective forecast models based on industry trends and demand patterns
2. Proposing and implementing solutions to improve demand forecast accuracy
3. Successfully communicating forecast and inventory estimations to management
4. Monitoring and reporting on important changes in sales forecasts, budgets, and business strategies
5. Supporting management with risk assessments and mitigation activities
6. Conducting monthly forecast maintenance
7. Addressing demand-related issues in a timely and effective manner
8. Assisting in developing annual budgets and streamlining costs
9. Scheduling regular forecast review meetings with management & suppliers with MKT
10. Maintaining demand planning processes to improve forecast accuracy
11. Updating forecasts for new products, seasonal products, discounts, and promotions
12. Working with team members to plan, coordinate, and execute demand planning activities
13. Coordinating with inventory team to monitor and maintain optimal inventory levels
14. Customer Service Oversight: Provide leadership and guidance to the customer service team to ensure a high level of customer satisfaction. Monitor service metrics, handle escalated customer inquiries, and implement continuous improvement initiatives.
15. Collaborative Engagement: Work closely with commercial teams, distributors, and global supply chain functions to understand market dynamics, demand variations, and customer requirements. Foster strong relationships to ensure accurate demand signals and effective supply planning.
16. Ensuring proper workflow of supplier payment and finance process flow is in accordance.

Qualifications

• Bachelor degree level or above in Business Administration / Logistic / Supply Chain Management
• High proficiency in Microsoft Excel (Pivot, matrix, formula etc), strong stock management skills, SAP user, strong supplier management skills, strong analytical skills, good knowledge on transport regulation
• Proficient in English written and verbally
• Excellent negotiation skills and communication skills
• Minimum of 5 years’ experience in Product Supply, Control and Operations
• Candidate who can work in Senai area will be considered.

The Lyreco Group is the European Leader and the third largest distributor of workplace products and services in the world. A privately-owned company since 1926, Lyreco is now present in 25 countries with 13 partners in 15 additional countries, operating in 40 different countries across the globe.

A global workplace solutions company with 12,000 employees, Lyreco’s mission is to deliver sustainably, what any workplace needs, so its people can focus on what matters most. We are pioneers, today and tomorrow, in delivering what any workplace needs, from workplace products to services, anywhere you work. We are active in the areas of office supplies, print services and consumables, PPE and safety solutions, coffee and catering, hygiene and cleaning, furniture and ergonomics solutions, and wellbeing services.

Our Values

With our core values of Excellence, Passion, Respect and Agility driving every decision, and a perfect blend of people, technology, and our corporate social responsibility strategy, we aim to deliver a great working day for our people and our customers. We strive for perfection in everything we do, and we really care for our customers. We believe in trust, respect and ethical behaviour, and we remain agile with our ability to anticipate, innovate and adapt to change.