Manager SME

HSBC; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

HSBC is looking for an individual contributor to join their Debt Securities team in Kuala Lumpur. The role involves managing settlement processes, supporting operational excellence, and mitigating risks while ensuring client satisfaction. This position offers the chance to lead innovative initiatives and enhance processing functions within a collaborative environment.

Qualifications

• Experience in operational processes and risk management.
• Ability to handle operational issues and improve processes.
• Strong leadership skills and customer service orientation.

Responsibilities

• Manage operational risk and control through effective query handling.
• Lead innovation and improvements within the team.
• Ensure timely trade settlement and maintain operational controls.

Skills

Leadership

Risk Management

Customer Service

Process Improvement

Job description

Why join us?

If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.

The position lies within the Debt Securities for Clearing and Settlement in Market Operations. The job holder is responsible for supporting Clearing & Settlement activities by performing affirming, chasing, amending, and escalating until the trade is settled.

This role includes managing the primary objective of driving operational excellence across our business globally. Achieving this through the consolidation, simplification, and continuous improvement of processes, while managing operational, location, and processing risks.

Ensure compliance with internal guidelines and external regulations, which are constantly reviewed and enhanced to improve support functions offered to operational processes and the business.

The key functions of the role include:

• Overseeing the team supporting the Global Banking and Markets transactions.
• Understanding process functions and objectives across Business Areas to effectively manage and improve processes.
• Providing leadership and customer service to all levels of management, consistent with Group and company policies and standards.
• Supporting ad-hoc projects for the Head of Operations and teams involving data collation, analysis, forecasting, and budgeting.

The Opportunity:

• Providing high-quality processing services to maximize client satisfaction within specified timelines and requirements. Building relationships and resolving inquiries professionally.
• Ensuring timely trade settlement and supporting processing functions including documentation, trade affirmation, projects, and reporting.
• Managing operational risk and control through query handling and escalation.
• This is an individual contributor role with no direct reports.

What you’ll do:

General Responsibilities:

The job holder will be part of the Debt Securities KL C&S team, involved in activities such as:

• Pre-settlement instruction issuance.
• Validation including netting & matching, inventory management, cash liquidity, and settlement prioritization, ensuring timely execution.
• Supporting processing functions including documentation, trade affirmation, projects, and reporting.
• Managing operational risk and control through query handling and escalation.
• Acting as team leader, process specialist, and reference point for the team.
• Deputizing for the Assistant Vice President (AVP) when required.
• Providing high-quality, accessible service to the business and clients.
• Escalating operational issues and resolving them promptly.
• Escalating problems and risks to stakeholders and management.
• Leading innovation and change within the team and fostering a positive environment.
• Supporting initiatives to improve work-life balance.
• Building a robust succession plan within the team to avoid key person dependencies.

Operational, Controls & Reporting:

• Improving process KRIs, KPIs, and bright lines using tactical and strategic solutions.
• Observing operational controls and seeking improvements to reduce risks.
• Completing all reporting requirements timely and to high standards.
• Maintaining HSBC internal control standards and addressing audit and regulator issues.
• Adhering to Group Privacy, Control, and Compliance Policies.
• Understanding operational risk scenarios and ensuring actions mitigate risks.
• Ensuring compliance with internal and external regulations and procedures.