Manager SFMC Developer

Daimler Trucks North America LLC; Puchong; On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player seeks a highly motivated SFMC Developer to enhance customer engagement through innovative marketing automation solutions. In this dynamic role, you will collaborate with a global team to design and implement effective contact strategies across diverse markets. Your expertise in Salesforce Marketing Cloud will drive the development of personalized customer journeys, ensuring optimal data integration and campaign success. Join a forward-thinking company that values creativity and offers a flexible work environment, where your contributions will significantly impact marketing strategies worldwide.

Benefits

Competitive salary package

Flexible work environment

Opportunities for growth and learning

Creative freedom

Qualifications

• 6+ years of IT experience with 1-3 years in SFMC.
• Experience in multi-platform environments for marketing campaigns.

Responsibilities

• Manage and optimize customer journeys using SFMC.
• Provide support and troubleshoot issues with SFMC platforms.

Skills

Salesforce Marketing Cloud (SFMC)

Data Integration

Journey Builder

Email Studio

Analytical Skills

Education

Bachelor's Degree in IT or related field

Tools

HTML

JavaScript

SQL

INFORMATICA

Job description

Job Description - Manager SFMC Developer (MER0003M0E)

Description

Do you have a global mindset? Are you flexible and a true team player? Do you have a strong interest in Customer Centric approach with Omni-channel communication and big data solutions, and real-time engagement data for optimal personalization? Then you have come to the right place!

We are looking for a highly motivated person with SFMC experience and expertise to join us at our Region Overseas Experience Center based in Malaysia.

The Region Overseas (MS/O) is responsible for large mature and emerging markets across different geographies, small to medium-sized sales and marketing companies (MPCs), and importers' markets/general distributors. This Region includes many markets, including Japan, South Korea, Australia/New Zealand, Southeast Asia, India, Middle East, Latin America, Turkey, Russia, and South Africa.

As a SFMC Senior Developer/Consultant, you would manage and be the focal point in all strategic aspects of the Marketing Automation and Activation process:

Responsibilities:

1. Steer and collaborate with Regional CRM team to build, test, and deploy the Contact Strategy Blueprints for Region Overseas Customer Services markets whilst ensuring the technical feasibility during the implementation and optimization of the customer journeys.
2. Consult and guide the Regional CRM team and markets on Contact Strategy Blueprints development, KPIs, and demands, with the aim of driving leads and increasing NRCP conversion.
3. Manage and provide troubleshooting / first line of support for stakeholders working on deliverables and encountering errors or technical issues with SFMC or Sales/Service Cloud platforms. Understand the stakeholder business needs and requirements, prioritize, and manage the CRM implementation strategies.
4. Be aware of the latest Salesforce technological updates and changes (i.e., Einstein, Interaction Studio, Package Manager, etc.) and maintain best practices for Marketing Automation Platforms, including systems integration strategy, Interaction Studio, data quality, and data governance.
5. Manage, steer, advise, and provide support on system integration and enhancement (DMP, Interaction Studio, Einstein, SFMC Mapping Table, etc.) and CRM reports, including effectiveness measurement, tracking, and optimization proposals, as well as data export and integration for external analytic dashboards.

We offer:

• A competitive package within a leading global company.
• A flexible and agile work environment with interdisciplinary teams and projects.
• A challenging and complex environment with room for growth and learning.
• Creative freedom and short decision-making paths.

Qualifications:

• 6+ years of experience in IT and 1 to 3 years relevant experience building solutions on the SFMC platform: Cloud Pages, Smart Forms, Web Collect, Collect Tracking, Email Studio, Social Studio, Journey Builder, Contact Builder, Audience Builder, Mobile Studio, Automation Studio, with having 2+ years of experience in overall IT/Salesforce.
• Experience working with all Marketing Cloud Builders and Studios, including Mobile Connect and Personalization Builder for Emails.
• Experience in working in multi-platform environments that require orchestration of data across different systems to enable marketing campaigns.
• Ability to elicit requirements and translate to technical solutions that can scale across multiple business units.
• Experience utilizing Journey Builder with thorough understanding of Audience Builder configuration.

Other Desired Qualifications:

• Fluent in English (spoken and written) and exceptional faculty of expression.
• Completed SFMC Developer or SFMC Consultant Certification strongly preferred.
• Knowledge of integration patterns (REST, SOAP APIs), front-end development experience (HTML, XML, CSS, JavaScript), AMPscript, SQL, and platforms such as INFORMATICA.
• Experience in data-driven personalized 360° customer marketing approach & journey development, ideally with automotive background.
• Data-driven analytical approach to marketing and problem solving, combined with strategic business focus and vision.
• Experience working with many markets / international client experience is a plus!
• You have an outstanding will to get things accomplished and show strong individual responsibility.
• You have good analytical and conceptual skills.
• You are a collaborator who enjoys working within a bigger team.
• You bring a distinctive solution orientation together with team spirit.
• You have experience managing dynamic projects.