Manager, Settlement

Job Summary

Job Description

The Manager is responsible to provide operational and client support for Settlement and Clearing across Cash Equities, Foreign Exchange, Fixed Income & Currencies, Futures & Options and Treasury Services for global trading desks across various geographical time zones (including Royal Bank of Canada Hong Kong, London, Singapore, Sydney, Toronto Branch and RBC Securities Australia Pty Limited).

Working hours: 6am/7am to 3pm/4pm

What will you do?

• Act as local Team Manager. Accountability to oversee and manage all daily business and client services support responsibilities for the Settlement & Clearing Team, supervise with 4-5 staff.
• Responsible for effective management and resolution of payments / receipts / trade processing discrepancies with clients or counterparties.
• Ensure all transactions are processed in accordance to the bank rules, circulars, laid-down procedures and local requirements.
• Ensure all daily processing and settlement tasks for the team are completed in a timely and accurate manner, following established procedures and policies of RBC.
• Ensure EOD checks are conducted daily with any outstanding issues identified and actioned on the same day.
• Provide relief support and other duties as assigned on all functions performed across the teams.
• Ensure effective channels of communication with both Front Office and internal Global Operations colleagues, as well as the external clearing exchange.
• Provide Operations support to sales team & client liaison.
• Provide training and guidance to the new or junior staff within the team and ensure processing knowledge of staff is strong.
• Responsible for staff development and goal objectives, coaching as well as yearly staff appraisals.
• Encourage and retain staff and develop top talent.
• Participate when required to oversee local Audit reviews for division.
• Review monthly attestation PEGA, KPI/KRI reports.
• Review quarterly BRAG, RCAP.
• Ensure proper escalation of issues / risks to management.
• Look for key areas for improvement and development to ensure a more streamlined department.
• Seek to improve productivity by positively challenging the status quo.
• Be a role model to other team members and gain the trust and respect required for a successful group.
• Seek to mitigate and minimize risks with the control in place for BCS.
• Contribute and assist oversight of specific testing and enhancements (systems/process) across Regional Operations and as assigned by management.
• Other duties as assigned by management.

Managerial Excellence

• Ensure that employees understand Collective Ambition, as well as support and reinforce targeted behaviors that contribute to RBC goals.
• Provide focus and clarity in establishing individual goals, driving performance management, supporting career development and rewarding strong performance.
• Leverage the value in unit, department, and enterprise-wide teams to develop better solutions and achieve a cross-enterprise mindset.
• Accept and successfully execute change while supporting employees through the process, and keeping them focused on business priorities.
• Work to prevent, detect, and eliminate the potential for risk and liability to the Firm.
• Remain enthusiastic during times of change, and communicate support for Management Decisions.
• Work to recruit, retain and develop top talent.
• Ensure that all direct reports receive at least one formal performance appraisal each year, as well as continuous performance feedback during the course of the year.
• Develop and communicate measurable goals and objectives for your direct reports, ensuring performance standards for each employee are aligned to those of the business. Review these during the course of the year, to ensure that they are still relevant.

What do you need to succeed?

Must-have

• Bachelor’s Degree/Diploma in Business, Banking or other related fields.
• Minimum 6 years of operations experience.
• Desk Management including people management experience.
• Strong working knowledge in SWIFT, Real Time Payment Systems and markets.
• Experience in Front to Back Business & Operational Support.
• Adherence to procedures and control processes.
• Ability to complete ad-hoc tasks and project deliverables by deadlines and achieve performance targets set.
• Flexible and adaptable to different work-related situations.
• Ability to multitask, work with minimal local supervision day to day.
• Ability to recognize potential operational risk events, minimize those risk events as required.
• Excellent time management capabilities and ability to work under pressure.
• Experience in liaising with global offices/different time zones.
• Ability to work shift hours (Australian morning) when required.

Nice-to-have

• Self-motivated and able to work under pressure in a dynamic and fast-paced environment.
• Strong PC skills.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including performance-based bonuses, flexible benefits, and competitive compensation.
• Leaders who support your development through coaching and managing opportunities.
• A world-class training program in financial services.
• A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded.

Job Skills

Customer Service, Customer Service Management, Decision Making, Interpersonal Relationship Management, Investment Performance Measurement, Operational Delivery, Process Improvements, Risk Management, Time Management, Treasury Management

Additional Job Details

Address: PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE: PUTRAJAYA

City: Putrajaya

Country: Malaysia

Work hours/week: 40

Employment Type: Full time

Platform: CAPITAL MARKETS

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-04-18

Application Deadline: 2025-05-16

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above.

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

Join our Talent Community

Stay in the know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.