Manager, Service Technology & Business System

Quantum; Kuala Selangor; On-site; MYR 120,000 - 150,000; Full time

Job summary

A leading data solutions provider in Kuala Selangor seeks an experienced Manager for the Service Technology & Business Systems team. The role requires overseeing web development, managing a skilled team, and innovating solutions for web-based tools. Candidates must possess 12+ years of experience in software development and strong leadership skills. Competitive compensation and opportunities for growth are available.

Qualifications

• 12+ years of software development and web development experience.
• 6+ years of leadership experience managing teams.
• Strong organizational and strategic management skills.

Responsibilities

• Manage a team of experienced personnel in business analytics and web development.
• Lead and participate in web development and business analytics tasks.
• Enhance existing tools and build new platforms for managed services.

Skills

Software Development Life Cycle (SDLC)

Leadership

API driven design

Back end development

Front end development

SQL databases

Cloud native development

Containerization

Linux

User Experience (UX)

Education

Bachelor's degree in Computer Science or related field

Tools

Docker

Git

Kubernetes

REST APIs

Javascript frameworks (Vue.js, React)

Job description

You Are a Part Of

The Service Technology & Business Systems team manages the creation, development, ongoing enhancement, and analytics of all web-based support tools for both internal stakeholders and externally facing users. The team also oversees security and maintenance of online support pages and processes, creation and testing of web applications, graphic design, and editing, and working cross-functionally to support new product releases, refreshes, and critical bug fixes.

Job Responsibilities

Responsibilities include, but are not limited to:

1. Manage a team of experienced personnel in roles like business analytics and web development.
2. You will work in a player/coach role – leading and participating in web development, business analytics, cloud native technologies, automation, and security.
3. Innovate on existing tools or provide new solutions for problems that this team is responsible for.
4. Enhance existing tools and build new tools and platforms for managed services.
5. Manage Quantum support tools, websites and platforms.
6. Perform necessary updates to customer facing tools and web pages for release documents, firmware/software releases, new product information and ongoing support updates.
7. Review and update server security (SSL) and perform ongoing maintenance and updates as needed.
8. Analyze and solve internal and external stakeholder concerns as it relates to web-based tools.
9. Collaborate with the Service Technology & Business Systems team to develop KPIs and new tool metrics.
10. Troubleshoot/root cause business critical issues and produce solutions in a timely manner with regular updates communicated to key stakeholders.
11. Monitor all applications and web traffic.
12. Develop, design, or update reports that manage and measure our business processes.
13. Work closely with cross functional teams to examine existing business models, data flow design, and reporting structures to create innovative solutions to complex problems.
14. Measure, evaluate, and monitor system performance and implemented changes.
15. Other duties as assigned.

Required Skills And/or Experience

1. 12+ years of software development life cycle (SDLC) and web development experience, preferably working in a customer service department.
2. 6+ years of leadership experience managing a team of experienced personnel.
3. Bachelor's degree in, Computer Science, Information Technology, or a related field.
4. Experience with the following:

• API driven design and development using REST APIs
• Web protocols like HTTP, HTTP/2, RPC and gRPC
• Serialization formats: XML, JSON, protobuf
• Familiarity with backend development (PHP, Python, Java, Go/Golang)
• Front end development (HTML, javascript, CSS)
• Javascript frameworks (Vue.js, React)
• SQL databases (any: MySQL, PostgreSQL, MS SQL, Oracle)
• Cloud native development, Microservices architecture
• Containerization (Docker, Kubernetes, etc.)
• Git (Version Control System)
• Linux

Preferred experience:

• Familiarity with Artificial Intelligence (AI) - Large Language Models (LLMs)
• Web servers (Apache web server, Nginx, Microsoft IIS)
• NoSQL databases (Redis, Elasticsearch/OpenSearch, MongoDB)
• Message queues (RabbitMQ, Apache Kafka)
• CI/CD (have experience with and a mindset towards automation)
• Terraform, Ansible
• DevOps and GitOps
• Monitoring (OpenTelemetry, Prometheus, Grafana, Tracing)

Strong user experience (UX) skills and an eye for good UI design.

Knowledge of security best practices, infrastructure security, application security etc. including authentication and authorization.

Experience with and comfortable with working in an Agile development environment.

Strong organizational and strategic management skills including business planning and forecasting, coaching, team building, and conflict resolution.

Excellent communication and interpersonal skills, with the ability to build, maintain, and influence relationships with stakeholders at all levels.

Excellent analytical and problem-solving skills.

Superb written and verbal English communication skills.

About Quantum

With over 40 years of innovation, Quantum's end-to-end platform is uniquely equipped to orchestrate, protect, and enrich data across its lifecycle, providing intelligence and actionable insights. Leading organizations in cloud services, entertainment, government, research, education, transportation, and enterprise IT trust Quantum to bring their data to life, because data makes life better, safer, and smarter. Quantum is listed on Nasdaq (QMCO) and the Russell 2000 Index. For more information visit www.quantum.com.