Manager, Sales Support

Great Eastern Life; Kuala Lumpur; On-site; MYR 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Manager in Sales Support, where you will lead teams to enhance operational efficiency and provide exceptional support to sales efforts. This role is vital in ensuring compliance with business standards while fostering a culture aligned with core values. You will leverage your leadership and analytical skills to drive process improvements and system enhancements, making a significant impact in a dynamic environment. If you are passionate about customer-centric solutions and thrive in a collaborative setting, this opportunity is perfect for you.

Qualifications

• Minimum 5 years of relevant experience in sales support.
• Strong skills in Microsoft Excel and PowerPoint.
• Must possess EB product knowledge.

Responsibilities

• Lead Policy Setup and RPA teams to meet operational targets.
• Provide excellent sales support to achieve sales targets.
• Drive system enhancements and process improvements.

Skills

Leadership Skills

Analytical Skills

Problem-Solving Skills

Microsoft Excel

Microsoft PowerPoint

Process Improvement

Customer Service

Education

Tertiary Qualification in Business

Tertiary Qualification in Administration

Tertiary Qualification in Finance

Tertiary Qualification in Economics

Tertiary Qualification in Insurance

Tools

EB Systems (G400)

Job description

Job Description - Manager, Sales Support (220001W8)

Job Number:

220001W8

Discover the GREAT in your career.

As a LIFE company, our customers are at the heart of all that we do. Being one of Asia’s leading insurers for over a century, we have built a long-lasting legacy of trust with our customers across generations. Our foundation is built on Integrity, Initiative, and Involvement—values that guide us in treating every customer with honesty and transparency, and in proactively delivering the best solutions in life and general insurance.

Integrity, Initiative, and Involvement motivate us to do the right thing, take the lead, and prioritize 'we' over 'me'. Our mission is to make life great for our customers by understanding what matters most to them and helping them protect it.

If you seek a dynamic career filled with growth opportunities, we invite you to join us as Manager, Sales Support.

The Role:

• Lead the Policy Setup and RPA teams to meet and exceed operational TATs and SLAs.
• Guide the team in performing policy setup according to benefit schedules and client information.
• Provide excellent sales support to the sales team and management to achieve sales targets.
• Address urgent requests and resolve complaints from clients and stakeholders.
• Lead system enhancement initiatives, including UATs, and act as Subject Matter Expert.
• Drive and oversee system improvements from proposal to completion.
• Lead process improvement and reengineering efforts to enhance team performance.
• Collaborate with stakeholders to foster a culture aligned with our Core Values.
• Promote behavioral standards within the department/division.
• Ensure compliance with business and regulatory standards, and mitigate related risks.
• Stay informed on industry trends, regulatory changes, and emerging technologies to safeguard the company.
• Identify potential risks and share best practices in risk management.
• Perform other relevant responsibilities as needed.

The Person:

• Preferably hold a tertiary qualification in Business, Administration, Finance, Economics, or Insurance.
• Minimum 5 years of relevant experience.
• Proficient in EB systems like G400 and related processes.
• Proven ability to improve processes in a fast-paced environment.
• Strong skills in Microsoft Excel and PowerPoint, with good analytical skills in basic statistics.
• Excellent leadership, interpersonal, problem-solving skills, and a sense of urgency.
• Capable of working independently and as part of a team.
• Aligned with the organization’s core values and expected behaviors.
• High integrity, accountable, and team-oriented attitude.
• Proactive in process improvement and adaptable to change.
• Must possess EB product knowledge.

Great Eastern Malaysia is committed to Equal Employment Opportunity. All qualified applicants will receive fair consideration for employment.

Entity: Great Eastern Life Malaysia

Employment Type: Permanent

About Great Eastern:

Founded in 1908, Great Eastern prioritizes customer-centricity and upholds core values of Integrity, Initiative, and Involvement. We foster a collaborative, inclusive culture, and are committed to sustainability through ESG principles, aiming for a low-carbon economy and responsible business practices.

Note for Recruitment Agencies: We do not accept unsolicited resumes. Please do not send resumes to our email or employees. We are not responsible for fees related to unsolicited resumes.