Manager, Products and Solutions

Mastercard; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A global payment solutions provider is seeking a Manager for Products and Solutions in Kuala Lumpur. The role involves driving product solutioning and executing go-to-market strategies for new payment solutions across the Southeast Asia region. Candidates should have over 8 years of experience in product management, with a strong understanding of digital payments and excellent communication skills.

Qualifications

• At least 8 years of relevant work experience.
• Proficient in product development and go-to-market activities.
• Excellent communications and collaboration skills.

Responsibilities

• Identify payment opportunities and define use cases.
• Support commercial strategy and execute go-to-market plans.
• Conduct client-facing workshops to articulate use cases.

Skills

Product management

Digital payments

Communication skills

Strategic thinking

Stakeholder management

Education

Bachelor’s degree or MBA

Job description

Overview

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Products and Solutions Overview

Customer Solution Center (CSC) enables Mastercard to develop better solutions & bundles for prioritized customer segments in markets. It is basically the housing for all Mastercard capabilities, and it aims to drive Mastercard growth, influence, and revenue by creating and selling compelling data-driven, scalable needs-based solutions to new and existing customers by tapping Mastercard’s extensive toolbox of product and service offerings.

We are looking for Manager – who will drive product solutioning and execute go-to-market strategy for Mastercard’s new payment solutions (Pay by Account, Wallet Express, Xpays (Apple Pay, Google Pay etc.), Click to Pay, Mastercard Payment Passkeys etc.) to advance Mastercard’s multi-rail strategy. These solutions leverage a combination of Mastercard’s card and account-based technologies, to enable multiple use cases such as personal payments, retail & e-commerce payments, and small business payments. This role reports to the VP - Products and Solutions (Digital Payments), Customer Solutions for Southeast Asia (SEA) division.

Key Responsibilities

• Identify account-to-account payment opportunities and defining use cases, both domestic and cross border within the SEA region. These are typically markets or payment flows dominated by bank transfers, wallets and other alternative payment methods (i.e. other than cards)
• Support the commercial strategy to leverage Mastercard’s solutions and execute on go-to-market plan to realize new account-based payment flows and scale solutions like Xpays, Click To Pay, Mastercard Payment Passkeys, Secure Card on File, Tokenization and Authentication across markets in SEA.
• Become product subject matter expert by working with local and regional teams to develop strong understanding of the landscape, key players and participants in ecosystem and leverage our assets and solutions to address their payment requirements.
• Accountable for ensuring that business has the right product implementation assets, sales training and enablement tools and measurement tracking in focus markets to achieve the business’ strategic objectives.
• Independently conduct client facing workshops, articulate use cases, understand market / client needs, and to localize product construct for the markets.
• Cross functional engagement with Account Sales, Product Delivery, Implementation, Digital Partnership, Legal and Compliance and other teams to deliver solutions & support go to market plans for NPP
• Embed Product Management Excellence and consumer insights in all product management activities

All About You

• At least 8 years of relevant work experience with a bachelor’s degree or MBA.
• Proficient in product development / product management and go-to-market activities in payment and technology companies
• Sound understanding of the diverse payment market nuances and industry trends in the Southeast Asia markets
• Rich experience within Digital Payments and Payment industry is preferred
• Excellent communications and presentation skills, including the ability to work with people across a matrix organization at all levels
• Strategic thinking, collaborative working style, ability to manage multiple stakeholders
• Excellent presentation & communication skills
• Understanding of Mastercard’s and competitor’s offerings is preferred
• Great interpersonal skills - the ability to build rapport and credibility quickly across function

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.