Manager, Product Management, Consulting Solutions

MasterCard; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Consulting Product Manager to lead the growth of their consulting solutions portfolio. This role involves defining product strategy, enhancing consulting solutions, and fostering partnerships to drive customer value. The ideal candidate will have a strong background in management consulting, exceptional storytelling skills, and the ability to build relationships with stakeholders. Join a forward-thinking company where your expertise will help shape the future of consulting services across diverse markets. If you're passionate about delivering impactful solutions and thrive in a collaborative environment, this opportunity is for you.

Qualifications

• Proven experience in complex problem solving and strategy delivery.
• Strong analytical skills and storytelling abilities.

Responsibilities

• Define and manage product strategy and customer experience.
• Foster partnerships to address business challenges and opportunities.

Skills

Problem Solving

Stakeholder Management

Storytelling

Analytical Skills

Communication Skills

Education

Postgraduate/MBA in Business

Tools

PowerPoint

Excel

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology, innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential.

Title and Summary

Manager, Product Management, Consulting Solutions

Who is Mastercard?

The Services team is a key differentiator for Mastercard, providing cutting-edge services that help our customers make smarter decisions and drive better outcomes. Focused on thinking big and scaling fast globally, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include consulting & innovation services in payments and beyond, data insights and analytics solutions, as well as loyalty and marketing programs and platforms.

Within the Services organization, Consulting Services places Mastercard at the heart of our customer’s strategic decisions. Our vision is to become the partner of choice for Financial Institutions, Fintechs, Merchants, and governments leveraging our solutions to address executive-level programs. Our mission is to discover sources of value, build pathways to realize it, and make it happen.

We are seeking passionate and talented professionals who share our vision for high-impact consulting to join us and lead the growth of our Business.

Roles and Responsibilities

As a Consulting Product Manager, you will be responsible for:

1. Defining and managing product strategy, blueprints, constructs, roadmaps, customer experience, GTM, delivery, operations, KPIs, reporting, business case, and product P&L.
2. Crystallizing the value narrative of our consulting solutions and articulating value stories supported by performance data and case studies.
3. Applying knowledge and expertise to create or enhance high-priority consulting solutions for scalable implementation by our Data & Services teams across AP.
4. Designing or improving consulting solutions for our rapidly growing network sales channels with large-scale opportunities across multiple divisions in AP.
5. Fostering strong internal and external partnerships to address key business challenges and opportunities, demonstrating our strategic value and attracting new business.
6. Advising internal and external stakeholders on the implementation of our consulting solutions to maximize customer value.
7. Supporting the development of consulting capabilities through training and hands-on support.
8. Contributing to thought leadership and evolving our Consulting Services products in line with global and regional strategies.
9. Supporting performance reporting for Consulting Services with divisions and the global team.

All About You

You bring expertise and motivation to develop scalable go-to-market strategies for our diverse Consulting solutions portfolio across AP.

• Postgraduate/MBA in Business with proven experience in complex problem solving.
• Experience in shaping and delivering strategies for Financial Institutions or Payment Fintechs; management consulting experience preferred.
• Knowledge of effective P&L management.
• Strong storytelling skills to build product and sales narratives, influence stakeholders, and generate excitement.
• Exceptional relationship-building and stakeholder management skills.
• Curious, detail-oriented, quick learner, and able to explain topics clearly.
• Strong analytical skills, advanced PowerPoint and Excel skills, excellent communication and presentation abilities.
• Proven stakeholder management experience.
• Highly collaborative, able to simplify complex ideas, and willing to take thoughtful risks to help Mastercard and the team succeed.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks involve inherent risks. Therefore, every employee or representative must:

• Abide by Mastercard’s security policies and practices.
• Ensure confidentiality and integrity of accessed information.
• Report any suspected security violations or breaches.
• Complete all mandatory security trainings as per Mastercard’s guidelines.